Project managers in the year 2023 will rely on a variety of tools to help them stay organized and on track. From project management software to task management apps, these tools will make managing projects easier and more efficient. In addition, 2023 project managers will find value in tools that help them manage communication and feedback. Here are 10 of the best tools for project managers in 2023.

Management styles can be a polarizing topic, with many people believing there is only one right way to do things. However, this isn’t the case. In fact, there are a variety of different management styles that can be successful in different situations. This article explores seven of the most common positive management styles and shows you how they can help you lead a successful team. Ready to give some of these styles a try? Let’s get started!

To improve the customer experience, business leaders should lean on proven best practices. While there are many proven ways to give customers a better impression of a business, we recommend doing the following three first: ITIL best practices haven’t historically been utilized in CSM operations or improvements. Still, frameworks like ITIL and COBIT (Control Objectives for Information Technology) have a lot of innovation and efficiency to offer within the customer experience.

In a remote company, the success of the business often relies on the effectiveness of team collaboration. When team members can work together, they can produce great results. However, poor collaboration can make it difficult for a remote company to achieve its goals. In this article, we will discuss ten ways to improve collaboration between teams in a remote company. These tips help your team work together more effectively and achieve great results!

I’ve never flown with Frontier Airlines, but I know people who have. Imagine this. You’re at the gate waiting to board as the scheduled flight departure time is here. Agents on the ground are trying to check passengers in and deal with last-minute changes and requests. Passengers are directed to the airline’s app to help resolve the requests and issues, yet the app is not working on your phone.

Project management vs. task management may sound similar to newbies, but they differ for project management pros. Yes, projects and tasks are commonly interchanged because both concepts relate to work management—except that one encompasses a more extensive scope than the other. Understanding how project management vs. task management are different yet work hand-in-hand to achieve a particular goal is an important step in productivity and efficiency.

The world of digital marketing is an exciting and expansive one. It moves quickly, and businesses that use it well see an incredible return on their investment. It’s also an industry very friendly to freelancers. Whether you’re an experienced marketer considering stepping away from your in-house employee position or looking to pivot into something new entirely, freelance digital marketing is an attractive option to those with the right creative skills.

It’s no surprise that eCommerce is booming worldwide, and the pandemic has only fueled its surge. How are eCommerce brands performing from a customer service standpoint? Are they delivering the speedy resolutions that consumers have grown to desire and expect? As eCommerce and CX go hand in hand, Netomi’s research team set out to investigate. This time around, we opted to narrow our scope of focus.

"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and Experience Management, for that matter) is a VERY broad term and can be leveraged for many different outcomes. However, we can take a narrow approach when it comes to service and support by focusing on just one aspect: personalized support.