Teams | Collaboration | Customer Service | Project Management

Latest News

5 Surefire Ways to Master Teamwork Skills

Whether you are having a teamwork online or in-person, it is the key to successful business in most companies. Why? Let me explain. All companies unite diverse areas into large and small groups. Joining the efforts of all team members makes it possible to complete tasks most effectively. When people collaborate, they often bring their unique strengths and perspectives to the table, creating a more dynamic and innovative environment.

Trouble Ticket Basics: Best Practices and Tools

Managing IT issues often begins with a single trouble ticket —an entry that logs a user’s problem or request. While you might also hear it referred to as a support ticket, service request, or incident report, the concept remains the same: a structured way to track and resolve technical needs. Imagine a team juggling dozens of incoming emails, phone calls, and chat messages about system outages or software glitches. Staying organized can quickly become overwhelming.

The Future of AI in IT: Insights from InvGate CEO Ariel Gesto

What’s the first thing that comes to mind when you hear AI? Excitement? Fear? An image of robots taking over? Or perhaps it’s just the subtle hope that technology will finally take some of the repetitive work off your plate. Either way, it’s hard to ignore the conversations surrounding the future of AI in IT and its potential to reshape the way we work.

The Definitive Guide to Creating an Internal Communication Strategy

Many managers and business owners fail to develop an internal communications strategy. This might not be an issue for a small team where everyone has a similar understanding of what is expected. However, as a company grows, developing a coherent internal communication strategy becomes more important. Without a clear internal communication framework, larger organizations risk facing inefficiencies, misaligned priorities, and even employee dissatisfaction.

Top 10 Time Tracking Apps for iPhone in 2025

Are you looking for the best time tracking app for iPhone? Then you are on the right page. Such apps help individuals and businesses track their time utilization and stay productive at work and personal life. Using time trackers keeps you motivated to improve your time management skills and excel. Did you know the average time spent on an iPhone is 4 hours and 37 minutes daily? Usually, people mindlessly scroll social media apps and websites during this time without noticing the passing hours.

5 Tips to Improve Cross Functional Collaboration in a Remote Team

Cross-functional collaboration is vital for the success of a remote team. Unfortunately, according to a study published in the Harvard Business Review 75% of the time, a cross-functional team is dysfunctional. Yet, OWL Labs claimed that in 2019, individual contributors in the United States were 20% more likely than average to work remotely full-time.

SaaS Customer Onboarding: Strategies Every Startup Can Learn From

Eminem You have only one chance to make the first impression. Successful customer onboarding, is your opportunity not only to draw users’ attention to your product but also to make them stay, converting into long-term paying customers. Moreover, it’s up to you to decide whether to capture this opportunity or just let it slip.

Top Strategies to Identify Asset Management Cybersecurity Risks

Did you know that unmanaged digital assets pose a serious security threat? Breaches involving these unmonitored assets take an average of 291 days to identify and contain—24.7% longer than breaches involving managed data. This delay highlights the critical importance of effective asset management in cybersecurity to mitigate potential threats (phoenixnap.com). In this article, we’ll cover the basics of asset management in IT Service Management (ITSM) and cybersecurity.

Top 10 Screen Recording Software for Mac in 2025

Are you looking for the best screen recording software for Mac in 2025? You are on the right page. Content creators, individuals, and expert professionals in multiple industries use such software or tools to explain a problem, demonstrate a solution, provide commentary, or visualize a point they wish to make. Trust us, it’s much faster and better this way than through emails and chat. Furthermore, tools for recording screens for Mac are also available for both personal and professional use.