It’s common knowledge that the sales and marketing strategies to win over B2B clients are very different from those that are used to attract B2C customers. We use different channels, expect different behaviors and create specific personas for each of these buyers. Similarly, when it comes to customer support, B2B customers have unique needs and resolution journeys that make B2B customer service a distinct category by itself.

Retail businesses have been known to thrive on great products, in-store experiences, bold marketing tactics, new customers, and repeat purchases. But if you deliver good customer service in retail, you can turn casual browsers into buyers and eventually loyal customers.

The Panama 2-2-3 work schedule allows 4 teams to work 2-twelve hours shift for providing 24/7 hours coverage. Each person works 42 hours per week. The working environment is diversified in the world. Some workplace requires 24/7 coverage for operating. Such scenario is observed in security, health care, retail shops, law enforcement, military, fire service, transportation, restaurants, Airlines, Manufacturing industries, Petrol stations, Customer service call centers, media, and newspapers.

When a business is starting to feel the pressure of not being able to keep up with the growing demand for their products or services, they often consider outsourcing as an option. Outsourcing can come in many different shapes and sizes, but what is the best option for your company? What are the costs associated with outsourced services? Can you afford it? In this blog post, we will explore the different types of outsourcing and help you decide which option is best for you!

Project management and scrum are two popular methodologies that can help you achieve success. But what are the key differences between a project manager and a scrum master? A project manager is like a coach. They plan and execute the game plan, keep track of progress, and make sure the team is working together cohesively. A scrum master is like a referee. They keep the game moving, help resolve conflicts, and make sure everyone is playing by the rules.

When you own or run a business it is vital to make sure that you have accurate record-keeping of employee hours for many reasons including payroll processing, working out labor costs, and health and safety. However, gathering the employee data for these records is often surprisingly difficult. Indeed, knowing who is on-site, and working, and in what area at any given time can be a real challenge, one that the traditional punch-in, punch-out time clock was developed to solve.

Business owners are rightfully concerned about remote work and work from home increasing the odds of employees committing time theft or being irresponsible while on the clock. Especially for small businesses, letting team members get away with fabricating work hours can lead to a domino effect that impedes overall productivity and profitability. However, there can be a downside to using time tracking software.

Every business needs to grow and adapt to its surroundings. If it doesn’t, chances are it won’t succeed — especially if competitors are taking steps to develop in the marketplace. Simply put, if your business doesn’t change to keep up with customer demands, it might not survive. This is where an innovation process can help. With a solid innovation process in place, your business can find the best avenue of growth.

According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on customer retention. However, research has also found that just one bad customer experience can lead to customers leaving your services for a competitor. It’s no secret that customer acquisition comes at a cost. However, when you focus on customer retention, you can bring down customer acquisition costs significantly, as well as lay the foundation for forecastable revenue via repeat customers.

It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand for flights is soaring – Delta Air Lines CEO Ed Bastian reported that March 2022 had been the carrier’s best month for sales in its history, while the four major U.S. airlines (American Airlines, Delta, Southwest and United) are planning summer schedules that are 4% to 20% larger than one year ago.