A help desk software is designed to streamline customer conversations from across channels into one view, keep track of service requests, and resolve customer issues efficiently. Hence, it’s important for you to choose the right help desk software and implement the best practices to make the most of your investment. With help desk software, it becomes easier to delight your customers and keep your agents happy. But are you satisfied with your help desk service provider?

Hub began life as a video production company 20 years ago, operating from a single room. Now, it is an agency that delivers extraordinary audience engagement for its clients in a variety of sectors, notably financial services, legal, education and retail. When we spoke to Co-founder Kate, Hub was preparing to move to larger premises to accommodate a team expected to exceed 50 within the next three years.

Forrester, the research and advisory firm, recently published its Now Tech: Secure Communications, Q2 2022 report which provides an overview of 25 providers and helps enterprises understand the value of a secure communications platform. And (we’re all flushed in the face), Element is listed as one of the secure communication providers (available to view here).

In the bookkeeping industry, there is a lot of software available to help manage projects. One can use this type of software to keep track of client information, deadlines, invoices, and other project-related data. In fact, almost 80% of high-performance teams use project management software in their business operations. Knowing which project management software to use can be a daunting task with so many options out there.

Employee scheduling software has become just about mandatory in the wake of the pandemic, and it’s important to note why. The public consciousness has shifted towards jobs that can meet flexible scheduling needs, with pay that compensates employees enough to justify their time and health, and doesn’t ask them to sacrifice too much to meet business needs. Employers that are unable to meet these needs are experiencing no-shows, even with new hires, or employees outright quitting.

Are you looking for the best virtual time clock solutions? In this brief guide, we are going to cover some of the best virtual time clock platforms on the market. These purpose-built solutions are designed to help operations managers and HR teams effortlessly track employee time and automatically prepare timesheets based on the specific needs of your organization.

The best time clock software is just around the corner. In this short guide, we will break down our favorite time clock software solutions on the market right now. With no shortage of platforms for operations managers to choose from, it is important to identify the best solution for tracking employee time and streamlining the process of producing employee timesheets.

Every organization today has its own PTO policy that keeps the organization’s workflow smoothly. Investing in paid time off (PTO) tracking software can be a long-term employee benefit and a competitive advantage for a company, which is why many companies provide varying time-off programs to their employees. As a result, the PTO tracking software appears to be very popular with employees.

Vivantio, a leading provider of customer service optimization software and solutions for demanding B2B service teams, continues to be recognized as a Higher Performer in several categories in the 2022 Spring Report from G2. G2 is a product review platform where verified users review, rank and share experiences and feedback on various services and software products.