Custom fields in OneDesk are a powerful tool to include as much information on an item as you need. There is now a dedicated custom field editor, as well as conditional custom fields which will only appear when certain choices are chosen from existing fields.
The last two years have proven that customer-first businesses must be flexible to thrive. That means meeting customers where they are—and where they haven’t been able to be. How do you, as a business, satisfy the human need for social interaction amid physical distancing? How do you nurture brand loyalty when you can’t work off of facial cues? And—keeping your ultimate goal in mind—how do you convert interactions into sales and ensure a good experience remotely?
Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of pressure. Mix frustrated customers, soaring query volumes, budget cuts, and new remote work setups, and you’ve got a recipe for burnout. In 2022, many businesses recognize the importance of workplace mental health, and are taking steps to ensure the well-being of their teams.
Asana, Trello, and Nifty are all project management tools built to facilitate workflow management and increase productivity by organizing and prioritizing tasks in a project. However, that is the most basic feature of these three tools that is actually necessary for every project management tool to offer. In this post, we would make a comparison between Asana Vs Trello Vs Nifty so that you would know which one suits your project management needs regarding your budget.
With the advent of cloud services and their flexibility in terms of both accessibility and pricing, many companies moving from an on-premise model to a cloud/hosted model. This has become especially true when it comes to service desk operations since they require constant software and hardware support as well as a robust ticketing system that can keep up with user demand.
When we hear the phrase “Employee Experience,” several questions come to mind. First and foremost, what is it? Is it a top-of-a-mountain, mystical experience, where the employee discovers their value, worth, and employer appreciation? The simple answer is “Yes.” According to a Gallup report,” The employee experience is the journey an employee takes with your organization.
Scope creep: It’s an ever-present threat for project teams, a bogeyman lurking behind every decision, threatening to delay or even derail your current project. For project managers, scope creep is especially frustrating. It almost always seems to be due to someone else’s decision — one that’s outside of your control or that you don’t even know about until it’s too late. Yet it’s you, the project manager, that usually gets blamed for any project delays.
In this article, we’ll list several employee scheduling software that offer a free plan. However, we’ll start by making the case for why Buddy Punch — our paid employee scheduling software — could be a better option for your business.
If you have come across this blog post, you surely are looking for some virtual team building activities to bring your employees together. Whether you are the boss, a manager, or an enthusiastic team member taking the initiative to uplift your virtual work environment, this article is for you! Who would have thought virtual work was going to dominate most of our routines at such an unexpected and unanticipated rate?
It is no secret that, worldwide, interest in cryptocurrency is skyrocketing. Research from the University of Chicago research group NORC revealed that, within the past 12 months, 13% of Americans bought or traded cryptocurrency. In comparison, 24% of Americans invested in stocks over that same time period. Major companies are now accepting cryptocurrency as payment, and, in a “milestone for the cryptocurrency industry,” the first U.S.
