As businesses struggle to make up for lost time, the pressure on finding extra revenue continues. If you are looking exclusively at your sales team to drive KPIs like Monthly Recurring Revenue (MRR), you might be missing a major opportunity. Watch the video to learn how the shortcut to higher MRR runs through Customer Service. Ready to learn more? Click below to sign up for your free demo.

Deploying new technology can improve productivity and dramatically reduce waste, but may introduce hidden costs as well.

We’re proud to say that we use Mattermost to build Mattermost. Along that journey, we’ve encountered common challenges that many developers face, and designed solutions and workflows to help us optimize our productivity. Here are some examples.

For growing SaaS companies, having the right tools in place that allow the business to scale is critical. No one knows this better than Kelvin Ong, Strategy and Organizations Specialist at Typeform. Typeform is a global SaaS company that sets the gold standard in online interactions for forms, quizzes, surveys, and more, and has been growing swiftly to meet rising customer demand. In fact, Typeform doubled its headcount over the last year.

Are you struggling to select a project management framework to best fit your team? Are you considering Kanban project management, but need to know more before committing? Hey, you’re not alone. A 2020 Wellington survey showed 61% of respondents usually or always define their project methodology. And even though Kanban project management is considered one of the staple project management methodologies, not everyone knows exactly how it works or its benefits.

Your CTO handed you a project to revamp or build your product’s notification system recently. You realized the complexity of this project around the same time as you discovered that there’s not a lot of information online on how to do it. Companies like LinkedIn, Uber, and Slack have large teams of over 25 employees working just on notifications, but smaller companies like yours don’t have that luxury. So how can you meet the same level of quality with a team of one?

So, how do you say welcome to the team to a new member of your company? You have on-boarded them to your team and want to welcome them but don’t know the best way to do it? When a new employee joins your company, it’s critical to say welcome to the team by drafting a message that immediately makes them feel like a part of the team. A welcome message might be short and friendly, or it can be lengthier and contain crucial information.

Craft.io, the all-in-one product management platform, today announced an $8 million Series A funding round led by JAL Ventures, with participation from new investor Fosun RZ Capital, as well as existing investors Inimiti and Ron Zuckerman.

Marketing agencies are acutely aware that higher efficiency ratios and agency productivity leads to profit. But these are challenging times for marketing professionals, and it is not so easy to realize. With technology and digital marketing evolving so rapidly, working in a highly competitive milieu makes falling behind something to be avoided at all costs. Being effective and efficient is how marketers achieve impactful marketing metrics.

As a business owner, tracking how employees spend their time is crucial to boosting productivity. You’ll be able to identify time-draining activities, improve employee focus, and analyze performance metrics. Fortunately, tons of applications let you track time right from the convenience of your Android device. But what is the best time tracking app Android has to offer? Let’s find out!