Even before the pandemic, remote work has been a standard set-up for most call center workers worldwide. Call center companies, most specifically, are able to hire remote workers thanks to the proliferation of online collaborative software and tools. With the COVID-19 still looming around, it’s more likely that remote work will become part of the new norm and post-pandemic world.
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Remote work, in some form or another, is clearly here to stay. But it’s not enough for businesses – particularly small businesses – to simply extend pandemic-era remote work accommodations indefinitely. And there’s a very good reason for that. According to cybersecurity firm Malwarebytes, a full 19.8% of businesses suffered a data breach after switching to remote work arrangements. And the reason for that is clear.
The processes demonstrated by this software promote maximum business values through the efficiency of IT services. ITSM service desk software also helps accomplish daily activities, especially in the information technology sector of the company. Through the help of this software, the IT team effectively manages all the services in their departments.
“By 2022, we’ll be talking to bots more than our own spouses.” – Deloitte Rapid technological advancements have pushed businesses to make all information available at customers’ fingertips to deliver a seamless digital experience. Customers today prefer to be self-sufficient. 40% of consumers1 now prefer self-service over human contact.
How do ideas turn into actions? We often believe when people have brilliant ideas, it is as if a lightning bolt struck them somehow. This romanticized image of innovation couldn’t be farther from the truth. The reality is that innovative ideas come from collaboration, a key factor to manage any project successfully. Think about how Steve Jobs started Apple, now one of the biggest tech companies globally, with Steve Wozniak as a partner. Or, moving away from tech, how two scientists, Dr.
Starting a project is easy. Set your objectives, create a plan, and execute. But what about project closure? Too often, projects are never formally put to bed. They’re just “sort-of” closed. Small issues are left unresolved, which can come up later as big problems. Don’t worry. We’re not going to let that happen to you. Keep reading to get our 7-step checklist for closing a project the right way (and impressing your boss while you’re at it).
When you think of measuring your company’s success, what markers come to mind? Perhaps you consider revenue KPIs or customer enrollment. Maybe you dream of your run rate increasing as your cost of sales decreases. No matter what success looks like to you, it’s unlikely you measure it in sales volume. But perhaps it’s time to start. Sales volume is a largely overlooked measuring tool, but its benefits to your company can’t be ignored.
There’s no perfect approach to sales psychology. Sales tactics are ever-changing based on the market, your products, your company, and your customers. That said, most sales tactics fall into either a hard or soft sell category, and understanding the difference between those categories is crucial to your sales success.
In the early 2010s, the Age of the Customer emerged. Consumers were more connected than ever before, and as their access to information and resources grew, so did their expectations. The Age of the Customer continues today—and the data shows it. Gartner research reveals that 74 percent of customers expect more from brands, not only in their products and services but also in how they treat their customers.
