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Zendesk's 2020 global impact report

Zendesk continues to strive to be an empathetic, active and responsible corporate citizen. As a company that builds software to improve customer relationships, we take a service-first approach when it comes to all our stakeholders: our customers, our employees, our partners and our communities. With that in mind, we are releasing our second Global Impact Report, and like a product release, we aim to do better every time.

SEO Software Market Trends You Shouldn't Ignore in 2021

SEO is an essential part of any marketing plan. Many metrics must be analyzed for top-ranking SEO success, such as traffic, backlinks, social shares, etc. This article will give you an overview of some of the most critical and timely SEO software trends for 2021, helping you adjust your strategy accordingly.

How to Pitch Project Management Software to Management

Although upper management always has the final say when it comes to identifying the tools that can streamline your workflow, it’s the people on the ground whose opinions really count. As the ones who suffer the inefficiencies of the current system daily, they know exactly what they will need to work more efficiently and effectively. But when it comes to actually pitching new project management software to upper management, what’s the best approach to take?

BPO Data Entry: What it Is & How to Find The Right Company

Data entry involves high volumes of data conversion and management. As a result, it’s often a time-consuming task that requires dedicated staff. However, hiring a full-time data entry professional or a team of professionals can be expensive for most businesses. Fortunately, BPO data entry can help you out here. You can outsource your data entry requirements to specialized service providers in business process outsourcing (BPO) centers.

Design your remote or hybrid work policy with this framework

This article originally appeared on Inc. As plans to reopen offices shift and evolve, many executives are grappling with what their future remote or hybrid work policy will be. Some companies have laid down the law from the top, while others have adopted a more bottoms-up approach—giving significant authority to individual managers to decide their individual team’s policy.

New: My Tasks makes it easier to organize your work, your way

At Asana we’re big on knowing who’s doing what by when—and that includes knowing when your own tasks are due. That’s why we created My Tasks—your one-stop-shop for viewing all of the work assigned to you in one central place. Whether you’re new to Asana or an Asana power user, My Tasks is the best way to make sure none of your work falls through the cracks. View your tasks in List, Board, or Week View, and create custom sections to make My Tasks work for you.

The escalating threat of cybercrime: why it's time for a whole new security infrastructure

The global outbreak of Covid 19 and the resulting switch to online working and a new dependence on IT has seen cybercrime increase dramatically. According to research, UK businesses lost over £6.2 million to cyber scams this past year, with a 31 percent increase in the number of attacks during the height of the pandemic. Cybercrime will continue to damage businesses, institutions and governments unless a radical new approach to rebuilding security infrastructure is taken.