Now the app fully supports RTL languages and, as first language using it, we’re introducing Arabic.

It may have taken some by surprise when Atlassian announced that it would be sunsetting its on-premise version of its JIRA Software by ceasing server product sales in February of 2021 and ending server support in February of 2024. But those with an eye towards innovation saw a movement towards the cloud coming for quite some time now, and Atlassian is prepared to shed those who aren’t prepared to follow.

It does not matter if you are a tech-savvy young individual who cares about his privacy or a professional with a business that holds secrets of values, secure messaging has already become a no-brainer for everyone. We all are using Facebook Messenger, WhatsApp, Skype, Google Hangouts, and even Instagram. But are they all SSL encrypted ? Businesses in today’s world are facing unprecedented risks.

In this article, you’ll learn everything you need to know about customer onboarding. We’ll talk about: By the end of the article, you’ll be ready to start your customer onboarding process and ensure it stays as effective as possible. Let’s get started.

Australia’s largest footwear retailer uses Slack to provide faster customer resolution times and maintain a high customer satisfaction score

Every organization is unique. A customer service solution that works for one company may not work for another. Integrations help widen the scope of use cases that a customer service solution can handle, in addition to existing features. And Freshdesk has a Marketplace full of integration solutions to satisfy every customer need. Now let’s get a little more specific and ask a related question – what if your organization uses software that utilizes Microsoft SQL Server?

Cybersecurity has quickly become a top priority for many organizations this year. This difficult time has shown us that even the largest corporations are not immune to vicious cyberattacks. Many organizations suffered breaches and lapses in security as they struggled to find the right solutions for staying connected while protecting valuable and sensitive information in the early days of remote work.

I sometimes find myself wondering how we’ll remember 2020 when we reflect on it in the future. Will our dominant memories be anxiety and uncertainty over how long the pandemic would last? The grief of losing so many people to the virus? Or the frustrations of canceled plans and events?

In March of 2020, during the onset of the global COVID-19 pandemic, employees in just about every industry suddenly found themselves working remotely indefinitely. Telecommuting had long been seen as the future of work, but few could have predicted that this “brave new world” would have come along quite as soon as it did.

Enterprise services management. What’s that? Isn’t it all about IT stuff? You know, IT service management (ITSM)? Same/same? Right? Well, the answer is, “No, not really.” It’s about that too, but today it’s moved well beyond its original meaning and context.