When setting out to build a dashboard to display key metrics, there are several different approaches you can take - each with their own pros and cons to consider. Here we’ll walk you through some of the most popular approaches to help you decide which type of dashboard will best serve your needs. First though a quick caveat.
Release date: November 10th, 2020. You can check the full changelog by clicking here.
At its core, the concept behind the Four Eyes principle is a simple one — it’s simply a matter of getting two different people to approve some type of action before it can be taken. You’ve no doubt heard the old saying of “two heads are better than one.” This is simply the same concept, applied to the larger world of business.
In the world of AI – chatbots, and virtual assistants are two popular words that are used interchangeably too often even though they mean two different things. Sometimes, you might even hear the term ‘virtual assistant chatbot’ being used in place of a chatbot or a virtual assistant. In this blog, we take a look at the differences between a chatbot, a virtual assistant, and a virtual assistant chatbot, and give you some guidelines on which solution to use, and when.
The idea behind Incident Management is to be ready. Not ready for anything, as that can be an unrealistic expectation, but ready to respond when the unexpected inevitably happens. DevOps teams often create incident playbooks in order to ensure they are as ready as possible to handle situations as they arise. Luckily, there is some amazing documentation on how to do just that from our friends at PagerDuty.
“It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness…” So begins the classic novel, A Tale of Two Cities, by Charles Dickens. It refers to the premise of the story: A time of despair and suffering on one hand, and joy and hope on the other. And it's how we began our story of two B2B customer support departments.
We are thrilled to announce that Wire has been positioned by G2 Crowd, the world's leading enterprise software and services review platform, as a Leader and High Performer in their latest Grid Report. This is the first year Wire has been placed in the Leaders quadrant, joining Microsoft Teams, Slack, Zoom, and Cisco, following the launch of our next generation end-to-end encrypted video conferencing platform.
Let’s jump back to October of 2019. We opened a beautiful new office in Belfast, Northern Ireland, overlooking the iconic Harland and Wolff shipyard. The office was a huge investment for Teamwork, $1.2 million in renovation and outfitting, only to find it empty in March of this year due to COVID-19. We now find ourselves re-evaluating our office spaces and people policies heading into 2021.
How much clarity do you have into your team’s workload? If you answered “not a lot,” you’re not alone. In fact, 1 in 4 businesses say they either have no process in place or rely on “gut feel” to distribute work. As a result, a whopping 80% of employees report feeling overworked and close to burning out.
