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How to leverage the exponential smoothing formula for forecasting

When it comes to setting quotas, a lot of sales managers like to turn to a simple annual run rate. And while an ARR may be the quickest and easiest way to predict future sales results, we’ve seen that it’s far from the most precise metric. By contrast, the exponential smoothing formula lies on the complete opposite end of the spectrum. Although it’s one of the most complicated sales forecasting methods, it is also arguably the most accurate.

Mattermost 5.19: Webex plugin, faster development cycles with GitLab, 1-click Mattermost install on DigitalOcean, and more

Mattermost 5.19 includes new features that will help your team work together more efficiently. Try these new features by downloading Mattermost 5.19 today. Since it includes security updates, upgrading is recommended.

Fun ice breaker questions for teams (remote and in-house!)

Ice breakers are a fantastic way to get team members acquainted with each other—especially if teams work remotely or there are new faces in the office. We often spend more time with our coworkers than family or friends. But teams don’t always know the best ice breaker questions or games. You can use these simple team building activities to quickly help diffuse anxiety or awkward silences in meetings.

What is good customer service and does it really matter?

You’ve read every article, watched all of the webinars, and you’re convinced: today is the day we take our customer service to the next level. But it turns out that buying into the importance of good customer service is the easy job. First you have to uncover the definition of good customer service, and then provide proof to management in sales, product, and other departments that exactly how customer service has a major impact on your company’s bottom line.

How to use dashboards to create data-driven legal teams

Is anyone not sold on the benefits of becoming more data-driven? Data brings a wealth of benefits, enabling a world where intuition, gut-feel and conjecture give way to hypotheses validated by concrete information. But even if data is the new oil, finding an effective way of extracting it is easier said than done – just like oil, it’s liable to spills, hard to refine and difficult to manage.

Onboarding Challenges IT Service Desk Face with New Agents

The IT Service Desk is a primary point of engagement between users and an IT organization. To put it in simple terms, it is the single point of contact between the service providers and users for day-to-day activities. Typically, a service desk manages service disruptions and service requests besides handling user communications or outages and planned changes to services.

How to use sales psychology to increase lead conversion rates

Sales is a mind game. You can’t expect to convert a lead into a customer if you don’t understand the motivations behind their purchasing decisions. Why? Because humans have innate psychological tendencies—cognitive biases—that affect their perspectives and decisions. If you want to convert more leads, you have to understand what motivates them and how to use that to your advantage. This article is a guide to doing just that.