We originally posted this blog back in 2016, but now that we’re a little older and wiser, we thought it was time to revisit it. As a company, we’re now over a decade old, and this year our founders Peter and Daniel won the prestigious EOY Entrepreneur(s) of the Year award (yay!). So it’s probably safe to say we’re not exactly a startup anymore. But we were. And it taught us some of the most important lessons we needed to know in order to get to where we are today.
Are you an IT firm looking to optimize operations and reduce expenditures? Economic downturns and recessions severely impact the growth plans of companies, leading to: With such challenges, leaders are forced to adopt new measures to safeguard their businesses, ensuring their survival and success amidst the challenging recessionary environment. However, there is a silver lining to this gloomy picture, and that is outsourcing IT services.
Learn about the downsides and consequences of a hybrid work model.
Use these strategies to avoid unexpected outsourcing costs.
Geoff Reiss once said: "Project management is like juggling three balls: time, cost, and quality." As a project manager, you've got a lot on your plate. Streamlining your processes with the right tools and templates can potentially save you a lot of time. One effective way for project managers to speed up their daily workflows is to use email templates.
Call centers play a crucial role in providing exceptional customer service and support for businesses across various industries. Call center project management is vital to ensure smooth operations, high customer satisfaction, and maximum productivity. In this blog, we will delve into the world of call center project management, exploring key strategies, best practices, and tools that can help you achieve success.
Workplace conflicts are inevitable in any organisation. Whether it's a disagreement between colleagues, clashes in work styles, or conflicts arising from differing opinions, unresolved disputes can lead to decreased productivity, low morale, and a toxic work environment. However, conflicts can be managed and resolved effectively through de-escalation strategies.
The financial market is constantly evolving in tandem with a changing world. Companies now, more than ever, require engaged employees to stay ahead of the competition. However, the financial services industry faces significant challenges due to hiring trends such as digital transformation, an increasing focus on environmental, social, and governance (ESG) values, shifts in customer demographics, diversity initiatives, and cybersecurity risks. How can you keep them engaged? We have ideas.