You can create several timesheets at the same time in OneDesk, as well as apply automations to streamline common processes you encounter while you handle your timesheets. Learn how to create multiple timesheets and apply automations to them below.

In Netomi’s latest “Support Superheroes” webinar, Netomi’s Can Ozdoruk sat down for a virtual chat with Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor for Global Contact Centers. The two discussed emerging customer service trends in the travel & hospitality industry, managing the ticket surge during COVID-19, and the ‘human’ touch in digital support.

Despite the surprising amount of lost time during working hours, and the simple methods which can save it (just 10 minutes of planning your day can save 2 hours of wasted time), around four fifths of employees still don’t use any form of time management system. Time is a precious resource in modern business, but there is a plethora of time management techniques out there, so choosing which one to use can be overwhelming.

With new variants of COVID-19 gripping the world, most people are still working from home. And many of us might continue to do so in the future as more companies adopt hybrid work models. Sure, it’s a luxury not having to take long commutes to the office and working from the safety of your home during the ongoing pandemic. But sometimes you’ll find it hard to manage your time when working from home.

Consulting firms need time and billing software to track billable hours, generate invoices, and manage the time spent on projects down to the second. Without one, they’ll need to rely on manual timekeeping, increasing the likelihood of errors and omissions. Time and billing software can also help them show clients the exact time a consultant has worked on a project, increasing project transparency. But which software should you go for?

You’re looking for a sales position and scouring the job postings. But it seems like every role requires at least one year of experience, which you might not have. Before disqualifying yourself from a sales career, you should know that your experience doesn’t have to come from an actual sales job—you just need to understand how to transfer your current skill set to the position you’re applying for.

What is the most important thing you can do to reduce churn and increase word-of-mouth referrals? The answer is obvious, but it’s often overlooked: improve your customer service. No matter how awesome you think your product is, or how skilled you think your team is, what your customers are most likely to remember is the direct interaction they have with your company.

As we enter 2022, we must reflect on how the digital-first experiences of the last two years have redefined our future. Based on increased demand, businesses are meeting customers in the digital realm more than ever and seeking to offer a service experience that respects the individual behind the screen. Consumers fundamentally haven’t changed—they want their service needs met as fast as possible.

Finance teams have emerged as global strategic leaders with the onset of the pandemic. Be it helping businesses transition into new normal or finding new ways to manage remote operations and reduce operating expenses. Finance teams have been in the heart of it all. This begs business owners to ask the question, “Have I done everything in my power to enable my Finance teams to go about their work?“ Keep in mind that almost every function of the Finance team depends on other departments.

Looking to create a burndown chart in Excel? In this article, we will walk you through the concept of a burndown chart, the types of burndown charts, and how to make a burndown chart in Excel. Burndown chart is used by agile project managers to track their projects. This makes it easy to determine, whether things are going according to plan and if you’ll be able to meet your deadline and reach your objective.