Teams | Collaboration | Customer Service | Project Management

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CurrentWare

Collaboration Mistakes To Avoid When Managing Remote Teams

Jun 20, 2024 By Guest Contributor In CurrentWare
In today’s globalized world, remote teams are more prevalent than ever. While this flexibility offers a multitude of benefits, fostering effective collaboration across geographical distances can be a challenge. To keep your remote team firing on all cylinders, it’s crucial to avoid common pitfalls that can hinder communication and teamwork. This blog will guide you through the key collaboration mistakes to steer clear of, equipping you to set up your remote teams for success.
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teramind

The 11 Best Call Center Monitoring Software Solutions in 2024

Jun 20, 2024 By Teramind In Teramind
Navigating the options for call center monitoring software can be overwhelming — especially when there’s a new solution every day. But as overwhelming as this can be, not every solution is the right fit for your needs. Here, we highlight the top call center monitoring software choices. These solutions make real differences in day-to-day operations, helping call centers improve customer interactions and internal workflows.
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Leapmax

How Can A Workforce Analytics Platform Help Back Offices?

Jun 20, 2024 By Leapmax In Leapmax
The business world moves quickly, so managing your employees is essential. More and more people are working from home, with flexible hours and mixed work models. This means that back offices must deal with new issues that make it harder to stay busy and ensure everything runs smoothly. In 2023, the market for workforce analytics was worth USD 1.81 billion worldwide. By 2032, the market should be worth USD 6.04 billion, up from USD 2.07 billion in 2024.
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teramind

The Top 8 Call Center Agent Monitoring Software in 2024

Jun 20, 2024 By Taran Soodan In Teramind
Managing a call center with dozens, maybe even hundreds of agents, each day brings a fresh wave of customer inquiries, complaints, and support requests. Amidst the chaos, how do you ensure that your agents perform at their best, follow company policies, and deliver top-notch customer service?
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5 Simple Steps to Automate Your Knowledge Management Process

Jun 19, 2024 By InvGate In InvGate
A Knowledge Management process systematically gathers, organizes, shares, and analyzes an organization's knowledge regarding resources, documents, and people skills. It's designed to help the organization manage its knowledge base or other knowledge assets effectively, ensuring that information is current, accessible, and utilized optimally. Implementing a well-defined Knowledge Management process flow simplifies daily tasks and fortifies the foundation of your business in several key areas.
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wire

Stand Against Chat Control: Protecting Privacy and Data Security in the EU

Jun 19, 2024 By Benjamin Schilz In Wire
As a company committed to ensuring secure and private communications, Wire vehemently opposes the EU Commission's legislative proposal known as "Chat Control." This proposal threatens to establish an unprecedented mass-surveillance apparatus in the European Union, undermining the very foundations of privacy and data security.
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insightful

Optimize Time Management: Leverage Psychological Readiness with FVP and Insightful

Jun 19, 2024 By Kendra Gaffin In Insightful
Ever felt like your team's to-do list is a straitjacket? Break free with the Final Version Perfected (FVP) technique, a fresh approach to productivity crafted by experts. Learn how integrating Insightful’a remote working time tracking can transform daunting task lists into engaging, dynamic activities that boost productivity and job satisfaction.
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rocket.chat

Rocket.Chat included in the Secure Communications Solutions Landscape, Q2 2024 by Forrester

Jun 19, 2024 By Marina Hudek In Rocket.Chat
In a rapidly changing digital landscape where secure communication is critical, organizations constantly seek robust solutions to protect their sensitive data and ensure seamless collaboration. While cloud enterprise collaboration solutions provide convenience and a wide range of features for effective collaboration, they do not always provide sufficient controls. There is also a growing awareness of the risks posed by consumer-grade apps used for work-related communication.
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