Teams | Collaboration | Customer Service | Project Management

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How to define roles and responsibilities for team success

It’s challenging to stick to a project plan without clearly defined roles and responsibilities. When you define team roles, you can help teammates collaborate and work through projects more efficiently. In this guide, we’ll explain how to establish roles and responsibilities and why doing so will benefit your team’s mission. You know that chaotic feeling of managing a project where roles and responsibilities are unclear?

How to Calculate And Reduce Attrition Rate ?

Employees leaving the organization isn’t considered a good sign as it disrupts work and costs money to hire new people. Calculating the attrition rate can help a business understand how many employees quit over time and how this can be improved. Once you know the number, you can find out why they’re leaving. Maybe the pay is low, there’s no room to grow, or the workplace culture is stressful. After finding the reasons, you can make the following changes to improve the attrition rate.

Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight

Zendesk advanced routing queues and secondary overflow groups | Zendesk product spotlight Utilize secondary overflow groups with Zendesk advanced routing queues for better customer service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

21 Warning Signs of Unhappy Employees & Low Morale

Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your employees might be unhappy to help you prevent it from escalating into bigger issues.

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight

Zendesk pre-built dashboard for GenAI | Zendesk product spotlight Track your team’s usage of GenAI tools with Zendesk’s new pre-built dashboard. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk Workforce Management roles, permissions, and audit logs | Zendesk product spotlight

Zendesk Workforce Management roles, permissions, and audit logs | Zendesk product spotlight Manage Zendesk WFM roles, permissions, and audit logs efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How Can A Workforce Analytics Platform Help Back Offices?

The business world moves quickly, so managing your employees is essential. More and more people are working from home, with flexible hours and mixed work models. This means that back offices must deal with new issues that make it harder to stay busy and ensure everything runs smoothly. In 2023, the market for workforce analytics was worth USD 1.81 billion worldwide. By 2032, the market should be worth USD 6.04 billion, up from USD 2.07 billion in 2024.

Impact of Data Breaches in the Healthcare Industry - Effective Strategies to Mitigate Threats

Healthcare is the most targeted industry by malicious actors with an 8.2% increase in threat incidents since 2022 costing it an average of $10.93 million. Growing risky insider incidents and hefty regulatory fines indicate an urgent need for the industry to adopt a robust security system and gain strong control over rising data attacks leading to regulatory compliance breaches.