At a time when businesses need all the help they can get, ClearHub is offering 10 businesses 4 hours with a top Atlassian contractor free of charge. The offer, which is running on a first come first served basis, will allow 10 businesses that rely on the Atlassian range of tools, the benefit of an expert to iron out any issues they might be having in using or administrating Jira or Confluence, or to help them with hands on work on certain projects.

As we try to assess the impact of the pandemic, our thinking inevitably revolves around how this epidemiological crisis will affect the work of each of us, but also what consequences it will have on the professional scene as a whole. This year, the world faced one of the worst public health crises, disrupting all aspects of our lives. So, what are the implications for the business world? What experiences and possibly lessons can we learn from this pandemic?

The Customer Advocacy team at Zendesk noticed a spike in ticket volume in the summer of 2019. There’s no way we could have known that less than a year later we’d be in the midst of a global pandemic that has resulted in a surge in ticket volumes across a wide range of industries. As the situation continues to unfold, self service is emerging as a practical solution for customers and businesses alike.

If you are working from home for the first time, you may have needed some time to figure out what works best for you. However, when you’re asked to do this for the very first time in a limited timeframe, what do you do then? You turn to someone who has done this before, made mistakes and learned from them, and knows the best practices like the back of their hands.

In Part 1 of our two-part series, we discussed some important steps for better understanding your customers. Having a happy customer is one thing, but how do you go about creating a relationship with a customer where you both feel like each other’s champion?