Every company must maximize its talent if it wants to be as efficient as possible. Employee productivity plays a crucial role in achieving positive business outcomes. Business success is tied to productivity, but myriad internal and external factors can impact employee productivity. Therein lie several challenges for businesses, as companies must balance operational goals and limitations with company culture initiatives, finances, and many more variables that can hinder (or improve) productivity.

The Editor-in-Chief of the Economist, one of the oldest newspapers in the world, answers our pressing questions on leadership in the midst of digital transformation.

Maximizing employee productivity is key to maintaining a competitive edge, but how can you do it effectively? With the right tools and techniques, companies can identify bottlenecks, improve operational efficiency, and ensure their workforce remains productive. In this guide, we’ll explore employee productivity monitoring, explain its benefits, discuss different monitoring methods, and show you some of the best practices for implementing it.

Remote work is not just a trend; it’s the future of work. In a world where technology has made location irrelevant, traditional office setups are becoming obsolete. Embracing remote work is essential for companies to stay competitive and for employees to thrive. Establishing remote work rules that maximize productivity, foster collaboration, and prioritize well-being is crucial for success in this new era.

Staying informed with the updates made to our solutions is the best way to make sure you are getting the most of them. And, to help with exactly this, we have put together all the new functions incorporated into InvGate Service Desk and InvGate Insight during April and May! A small sneak peek before we get started: we redesigned interfaces, simplified processes, added new integrations to InvGate Insight, and delved deeper into our no-code philosophy. Let’s get into it.

Help desk metrics, also called help desk KPIs, are quantifiable indicators, such as charts, graphs, or reports used to measure the performance of your support. Help desk metrics are crucial to tracking the performance of your team and ensuring you are providing quality service. You can use help desk metrics to measure support in virtually any industry. If you perform services for customers or internal end-users, you should consider using the following help desk metrics to measure support.

Employee resource utilization measures the capacity and efficiency of your workforce by comparing the time spent on all work activities (billable and non-billable) to their total available working hours. It’s usually expressed as a percentage, showing the ratio of time spent working hours to the total available working hours.