Teams | Collaboration | Customer Service | Project Management

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Meeting Management Platform for the Insurance Market

Pandemic or not, insurance companies aim to securely and efficiently provide financial assurance to the population. To further support this goal, the insurance market has adopted hybrid workplace setup but is now facing challenges in selecting a digital solution that ensures high-level security, increases efficiency, and facilitates governance practices.

Cybersecurity Firm Enhance Service Delivery Team Workflow with Scoro

A global cyber security firm with a goal of doubling the revenues for its 100-strong Solution Engineering and Service Delivery team over the next year. This team, identified as strategically vital, had been running all its team scheduling and resourcing using: To support their ambitious growth goals, they recognized they needed a much more sophisticated workflow – and software solution to orchestrate that.

What Is A Cloud Contact Center? (Features, Benefits, Tools)

Most contact centers leverage a cloud solution to provide better customer support, boost agent productivity, and optimize workflows. A cloud contact center empowers agents with cutting-edge software solutions and automation. They have a virtual setup where a third party manages the data centers. In this article, we’ll explore what a cloud contact center is and why they’re better than traditional contact centers.

Automatic Call Distribution: Key Features, Benefits, Tools

Customer support agents may have to handle an overwhelming number of tickets every day, which can lead to productivity issues, employee dissatisfaction, and burnout. Fortunately, you can help the situation by introducing tools like an automatic call distribution system. An automatic call distribution system (ACD) connects incoming calls to suitable agents in the least time possible. This telephone system may also offer features like call queuing and voicemail for boosting agent efficiency.

DeskTrack | Hybrid Working | Distributed Teams | Distractions | Losing Transparency

DeskTrack is an employee monitoring and time tracking software that helps to remove distractions at workplace and boost productivity & efficiency. DeskTrack Core Time Tracking: Get automated timesheets of the individuals & recognize when an individual starts & ends the day, time they spend at work or away from it. Unified Dashboards: Admin, manager & user login to access the team reports from anywhere anytime and managing the hybrid working model easily.

Digital Customer Experience: 2022 and beyond

A great digital customer experience ensures that your customers feel valued and understood, irrespective of which platform or channel they reach out on, along their customer journey. Each customer interaction needs to be smooth, convenient, and hassle-free. Needless to say, a customer-centric strategy is imperative for both physical and digital customer experiences.

Mattermost v6.0 is Now Available

Mattermost v6.0 is generally available today, launching a redesigned integrated platform. This release includes new platform navigation, plus new features and improvements to Channels, Playbooks, and Boards. A new Mattermost Desktop v5.0 application is released, and multiple features have been promoted to generally available.

Introducing Mattermost 6.0: A New Approach to Developer Collaboration

Today, too many software organizations are in crisis. They face soaring expectations on delivering digital solutions, a complex and fast-changing array of new technologies and new threats to understand, and a limited pool of experienced developers, SRE, and SecOps professionals ready to execute in modern environments. What’s worse, technical talent is too often misconfigured.