Call centers are an integral bridge between a company and its customers. That’s why call center managers monitor agent performance and track the status of their business processes. But how do you measure if these business processes are hitting your targets? Using the right call center KPIs! Call center KPIs are measurable values that show how effectively a call center is able to meet its business goals and targets.

For many first-time remote workers, the ability to work from home has had some serious advantages. Remote work means no long commute, fewer workplace distractions, and more free time to spend with friends and family. For others, learning how to unplug when working from home has been a major challenge. Although working from home brings lots of positive lifestyle benefits, it can also be more difficult to disconnect from work when your office is your home.

Customer service teams usually operate 24/7 and often face unpredictable challenges while handling customers. Fortunately, strategic solutions like call center workforce management (WFM) enable call centers to operate smoothly while keeping customers and agents happy. In this article, we’ll cover why call center workforce management is important and how technology makes it more efficient. We’ll also share five excellent tips to develop a solid WFM strategy.

Working as a remote software developer gives you flexibility and freedom, but it’s also full of challenges. Making the correct decisions is crucial to staying on the market. Unfortunately, however, many remote developers commit mistakes that hurt their ability to build their business. Below are five common mistakes by remote software developers that business owners or IT managers shouldn’t ignore.

When it comes to employee monitoring, most of the employees do not favor it. The main reason behind it is that they do not like someone monitoring them all day long. It feels more like spying rather than observing. In fact, many employees believe that organizations are doubting their loyalty through this software. Thus, keeping such factors in mind, today, we will talk about five common myths about employee monitoring software.

The big day has finally come! We are excited to announce a new product joining the list of our Customer Service Tools – It’s a “Live Chat Software”.