Customer service is a key part of any business and the modern customer has higher expectations than ever before. Helping your customers extends far beyond just making a sale – customers expect businesses to be on hand to handle their queries and ensure they get the most out of their products and services. Delivering quality customer support isn’t easy, and that’s why you need to design your service strategy based on these key customer service principles to guide your team.

What’s cooler than being cool? Being designated as a 2021 Gartner Cool Vendor! What’s cooler than being cool? Being recognized as a 2021 Gartner Cool Vendor! On May 11th, 2021, Gartner published their research report, “Cool Vendors for Digital Workplace Strategy and Applications.” According to the report, “Remote and hybrid work amplify challenges in coordinating teams as the needs for flexibility around time, place, and technology affect everyone.”

Scrumban is the combination of the Agile methodologies of Scrum and Kanban. Since project managers are always looking for ways to do things more efficiently, they created this hybrid system that gives project managers the flexibility to adapt stakeholder and production needs through a more visual approach. Scrumban emerged to meet the needs of teams who wanted to minimize the batching of work and adopt a pull-based system.

If you’re using Troop Messenger just for the basic collaboration services, then I would say you’ve just explored a small portion of its facilities and features. Troop Messenger works fast and better and is the perfect choice for building stronger teams when compared to its counterpart Microsoft Teams. It stands unique in its way with the new-gen chat capabilities, modern calling, and conferencing solutions, and workable features that boost productivity at work.

With the COVID-19 pandemic, businesses of all sizes are taking every possible step to stay profitable, including outsourcing some of their business activities to offshore partners. Offshore outsourcing helps companies save costs and gain a competitive advantage in their industries. However, it can also bring in challenges due to time zone differences, cultural barriers, and foreign regulations. In this article, we’ll talk about offshore outsourcing pros and cons in depth.

With modern-day technology making the world more connected and accessible, businesses are no longer bound by the geographical and legal constraints of the country they operate in. This has led to several US and European companies, like Microsoft and Transocean, setting up offshore companies in India to benefit from lower costs, skilled talent, and quality results. But why is India a popular offshoring destination?

For all U.S. based companies or companies with employees in the U.S., FLSA compliance is a major responsibility. Ask anyone in HR or leadership and they will tell you how important it is. In the same breath, they’ll also tell you how time consuming it can be. Operating a remote business can make FLSA compliance even more difficult. With the recent increase in remote work, many companies are struggling with questions on how to stay compliant in their new remote or hybrid work environments.

Element Matrix Services lets you pick up the Slack between Teams... Element Matrix Services now offers fully managed bridges for both Microsoft Teams and Slack, so Element (or any other Matrix-based app) can integrate with either service. Connect Element to both, and you can integrate Slack and Microsoft Teams via Matrix.