Teams | Collaboration | Customer Service | Project Management

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How IT leaders can be more customer centric in 2021

Delivering a more memorable, fulfilling customer experience starts with — no surprise here — understanding your customers. It means putting them first, and IT leaders have a big role to play in emphasizing customer needs and expectations. This video dives into the topic and reveals insights and techniques for IT leaders.

New: Organize, monitor, and communicate work at multiple levels of your organization by adding Portfolios to Portfolios

Despite all of the changes to the workplace last year, one thing hasn’t changed—employees are still spending 60% of their time on work about work. These activities, like searching for information or chasing status updates, take time away from meaningful, strategic work that moves your organization forward. In 2018, we introduced Portfolios to help teams reduce work about work and organize their most important strategic initiatives with project portfolio management.

Organize your sidebar with custom, collapsible channel categories

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Upgrade to Mattermost server v5.32 (releasing February 16th) and later to access these feature enhancements on your desktop, with mobile support coming soon.

Managing Remote Workers Toolkit: The Best Tools and Strategies for 2021

Interested in a toolkit for managing remote workers? Since COVID 19, many companies have allowed their employees to work from home. But if you’re new to remote work, figuring out how to manage your remote team can seem daunting. However, with the right remote work toolkit, managing your distributed team should be a piece of cake! In this article, we’ll show you the best tools to include in your managing remote workers toolkit and highlight their key features.

What Is a Chatbot (and How Does It Work)?

In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: By the end of the article, you’ll know exactly what a chatbot is and how to get started using one. Let’s dive right in.

Learn the Value of Specialized Collaboration Tools

Throughout the pandemic, the collaboration tools market experienced a major boom with the rise of remote work. However, the recent acquisition of Slack by Salesforce has reinforced the growing separation between workplace tool suites and specialized collaboration tools. Suites have become “one-stop-shop” solutions that can fill multiple functions for companies and employees, which brings into question, what value is there for niche solutions?

How DB Systel, Partner of Deutsche Bahn, Provides a World-Class Customer Service Thanks to Rocket.Chat

Germany’s railway infrastructure is considered the backbone of its economy because of a single company: Deutsche Bahn (DB). As the country’s local and long-distance railway service provider, the company’s growth is remarkable: Industry: Railway transport, Logistics Headquarter: Berlin, Germany Headcount: 300,000 employees Annual Passengers: 151 million passengers transported in 2019

M Files Admin: Sending Notifications via Workflow | Intelligent Information Management

Notifications are a great way of keeping people up to date of what is going on with the documents they put into a workflow. To send a notification, first define the recipient users and user groups. Then enter the notification subject and the message. You can also specify the user from metadata or state transitions.