The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements.

Security Magazine's Maria Henriquez and Alan talkabout the various threats facing enterprises today, as well as how organizations can protect their employees and assets, and how organizations (and vendors) need to make a fundamental change to how they operate by implementing better security, technology, and approaches to build a security-first infrastructure.

When people think about online communication and the opportunities for connection it provides, they quite often don’t realize the importance of virtual spaces for people with chronic health conditions, like HIV-positive African adults and adolescents living with HIV. Quite frequently, these people face social isolation, loneliness, stigma and depression. Even worse, for adolescents, aged 10 to 19 years old, HIV is the leading cause of death in Africa.

WhatsApp users were caught by surprise when they learned that some of their data would be shared with Facebook. Millions of users recently received a notification about the platform’s latest Privacy Policy Update. But the news triggered a question: how secure is WhatsApp and is it actually safe for companies? The reactions were diverse.

The day in the life of a customer support agent is not an easy one. Between staying on top of assigned tickets, dealing with angry customers, completing complicated back-end processes, answering repetitive customer inquiries, and adhering to strict company policies, there’s plenty of potential headaches that can spring up. Without adequate support and resources, 74% of customer support agents are susceptible to burnout1.

Did you know that retaining a customer is five times cheaper than acquiring a new one? Customer satisfaction is extremely vital to business success. Your business strategy for the year 2021 probably includes generating more leads, but it should also include retaining your current customers. According to the World Bank, the 2020 recession has been one of the worst since the Great Depression, which was a decade-long economic slowdown.

Have you ever thought about the security and privacy of the messaging services you use (email, Whatsapp, Facebook, etc.)? EU-Startups' Bernardo Arnaud spoke with Morten Brøgger, CEO of Wire, about the rising demand for secure collaboration, especially in the enterprise client segment. The following is an edited exerpt of their conversation.