Teams | Collaboration | Customer Service | Project Management

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Introducing Business Hours to Teamwork Desk: Increase revenue and enhance customer support

Do you have customers that contact you during out of hours and although your team immediately responds once they clock in, your first response times and resolution times are simply inaccurate and your customers are dissatisfied? Or, do you offer multiple levels of support but you can't effectively track or bill for the additional service? Well, now you can.

Whiteboard anywhere with new integrations

When we introduced Miro Live Embed, we wanted to empower any partner to bring Miro’s collaborative whiteboard to their product with minimal development effort and no cost. Our goal is to make it as easy as possible for anyone to have access to a powerful visual collaboration experience, whenever and wherever they need it. Today we’re excited to share some of our newest partnerships and the flexible ways these partners are offering an embedded Miro experience within their products.

Twitch Notifications (Part One): How to Handle Real-Time Events from Twitch

Over the last few years, Twitch has become the streaming platform for gaming, esports, live coding, DJ-ing, and more. If you’re a streamer, whether for work or for fun, you know that one of the biggest challenges is building your audience and attracting viewers to your Twitch channel when you go live. Unfortunately, the options for sending notifications in Twitch are pretty limited. When you go live, Twitch will automatically send your followers an email, push, or in-app notification.

15 Ways to Streamline and Improve Your Customer Support

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.

5 Keys to Managing Individual Performance Remotely

The goal of management is always to ensure productivity and the fulfillment of preset objectives. But having so many employees working remotely because of current global circumstances or corporate policies makes performance management challenging. Here we have keys to managing individual performance remotely. None of these keys involve cracking a whip for getting the level of performance you want.

9 real estate metrics to motivate your agents and plan for growth

How do you measure performance for a real estate business? This question may seem straightforward, but it’s not always easy to know which real estate metrics you should prioritize. While the exact KPIs will vary from company to company, there are guidelines you can use to help identify which metrics are the most relevant for your business and goals.

The Remote HR Department in 2021: Best Practices to Manage Employees from a Distance

Not only are HR departments charged with developing and implementing pandemic safety protocols, onerous budget and personnel reductions, and the rapid transition to remote work, but they must also support a workforce that’s stressed out, less productive, and off-site. This problem predates the pandemic, but it’s taking on renewed importance as companies fight to thrive in an increasingly digital environment.

How to measure and analyze employee productivity

Traditionally, productivity simply means the output you are getting from your inputs. But there’s a lot more to the word productivity than just crossing things from your to-do-list. It is the measure of how efficiently the resources are being used. This post will give you a detailed view of the terms and what it means for your business. It will also share ways to measure employee productivity and the tools you can use for it. Read on.