The right B2B customer support software means never having to say goodbye. In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.

Sales The edge cloud services provider connects with prospects and customers in Slack channels to manage rapid sales cycles and build customer relationships

According to a survey by Workopolis, 90% of people believe that Telecommuting contributes to more productivity. However, these are the people who have had a practice of working from home, unlike most employees today, who find themselves in an unprecedented situation in the year 2020 as a global pandemic rages and their bosses have ordained work from home as mandatory. Initially, the new work order may look heaven-sent and a miracle.

Finance aside, the majority of business challenges faced by management teams are deeply rooted in a need to build customers’ trust in the brand or to improve operational efficiency. The concern is well-founded. Businesses will face these challenges regardless of the size, industry, or approach.