Two years ago, we first shared our vision for the future of work. Fast forward to today, and I’m proud to say we’ve delivered on that roadmap with the launch of Timeline, Portfolios, Workload, Automation, and now, Goals, giving organizations a living system of clarity that connects daily tasks to companywide objectives. And we’re just getting started.
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to capture customer information and respond to requests. This can result in time wasted, missed requests and lost sales—not a great look for a growing business. What’s more, these workarounds and stopgaps simply don’t scale. As your business matures, your technology needs to mature too.
Over the years, the rapid emergence of gig economy platforms have created diverse job opportunities by connecting freelancers with businesses that favour a pay-per-task basis. However, being able to pick up temporary job arrangements has been both boon and bane. In the Asia Pacific, 84% of hiring managers outsource to freelancers.
Here at Mattermost, our team of developers and quality assurance analysts are proud of what we build and work hard to ship a quality product on the 16th of each month. However, maintaining our high bar for quality month over month isn’t without its challenges!
Mattermost Release v5.25 is generally available today. The new Extended Support Release offers many bug fixes for increased stability (see changelog for details) as well as the following new features.
When you’re looking to hire and build your customer service team, you’re faced with one question: What will you call your employees? Your titles say a lot about your company and explain what you expect your employees to do. So we’ve compiled a comprehensive list of all customer service job titles. To choose the best customer service titles for your company, take a look at this list!
