Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

KPIs for consulting services tell you whether your firm is on track to achieve its objectives or falling short. Without tracking these metrics, you can’t objectively evaluate performance in key areas like financial health, resource utilization, client acquisition, and project efficiency. Boost your project success and profitability by accurately measuring the 11 most important KPIs for consultants.

Matrix performs well in BSI audit conducted by MGM Security Partners, only for findings to be misunderstood. On Sunday 1 September, Heise published an inaccurate article that caused much confusion and – unfortunately – turned a positive story about the German government funding open source security research into a bad news story. This blog post aims to address the misunderstandings. *Many thanks to Heise for subsequently correcting the headline.

A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.

In today’s fast-paced work environment, effective time management is crucial for both freelancers and businesses. Time tracking tools like Monitask and Harvest have emerged as popular solutions to help professionals monitor productivity, bill clients accurately, and optimize workflow. While both tools offer essential time-tracking features, they differ in their approach, pricing, and functionality.

The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.

In today’s rapidly changing business environment, having a strong commitment to compliance is essential; it’s not something that can be overlooked. An organization’s activities must follow the field’s laws, moral standards, and best practices. This creates a culture of stability and trust. More oversight from regulators and adding environmental, social, and governance (ESG) factors mean that companies need to make compliance culture a key part of their strategy.

Effective call center management is essential for organizations seeking to optimize customer interactions and enhance operational productivity. It is dynamic and requires strategic planning to handle large call volumes, maintain quality, and ensure that agents perform at peak levels. According to Call Centre Helper, 95% of call center professionals view customer satisfaction as the most important metric.