Teams | Collaboration | Customer Service | Project Management

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The ultimate offshore call center guide

Offshoring your customer service to a call center is a great way to improve your customer experience at an affordable rate. However, you should only select an offshore call center after careful consideration. Your customers may be unsatisfied and could leave you if the service your offshore call center provides is poor. But how do you choose the right offshore call center? In this article, we’ll go over what an offshore call center is, and how to choose an offshore call center.

How Asana streamlines marketing strategic planning with work management

As a leader in the productivity and work management software space, the team at Asana knows a thing or two about effective strategic planning. So it makes sense that Asana’s marketing department relies on their own product to map out, track, and report on their key initiatives. Leading this effort is Isaac Payne, Asana’s Head of Digital, Marketing Operations and Analytics. Payne’s role is multifaceted.

The passion behind choosing a career in HR

Adam Weber, Chief Evangelist at 15Five, recently gave a webinar titled “5 Secrets of the Top 5% of HR Leaders,” during which he provided helpful insight on what makes the best HR leaders stand out. One of the main topics of conversation was the passion behind choosing a career in HR. This blog article explores the core of such enthusiasm and what it implies for future human resources specialists.

5 Time Tracking Software That Integrate With QuickBooks

Are you spending countless hours manually transferring time tracking data into QuickBooks? Not only is it tedious, but it’s also prone to errors that can mess with your payroll and invoicing. In this post, we’ll dive into five top-rated time tracking tools that integrate with QuickBooks, saving you time, money, and headaches.

Automating a Request For Change With Workflows

A change request is a formal ticket for tweaking or modifying anything in your system or IT environment. Whether because of new business needs, fixing existing problems, or simply making something better, a change request helps you outline what needs to be done and why. These aren't just procedural necessities but tools that can boost the effectiveness and reliability of your help desk. Here's how they make a difference.