Teams | Collaboration | Customer Service | Project Management

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The essentials of building an effective team

It is literally impossible for every employee to deliver a ‘rockstar’ performance every workday. And no single individual can contain all the knowledge, skills and capacity required to achieve a company’s goals. You need effective teams—groups of people who can get along with each other, contribute meaningfully, pick up the slack as needs or availability changes, and keep each other accountable.

The evolution of employee performance management

Employee performance management, or EPM, has changed dramatically over the years. Gone are the days of simple performance reviews and in-depth systems that combine technology, ongoing feedback, and strategic alignment with corporate objectives. EPM has become a vital component in today’s dynamic work environment, driving organizational performance and flexibility as well as evaluating and boosting individual employee contributions.

How does Survival of Business go Tough?

“No increase in Bill Rates, employee salaries are high or high operational cost, shrinking profit margins – No room to breathe”. In the current economic situation of volatility, businesses are having a hard time managing their margins to grow. The survival of a business is a constant challenge, shaped by a myriad of factors such as market dynamics, economic conditions, competition, and internal operations.

Cisco cuts 5% of workforce in restructuring

The computer networking company Cisco has announced a significant reduction in its global workforce, which has had a ripple effect throughout the industry. This choice is part of a larger pattern wherein significant IT corporations have been reassessing their resources and strategy in response to economic difficulties. In this article, we explore the ramifications of Cisco’s workforce reductions and its proactive emphasis on artificial intelligence (AI).

What is a Gantt chart? A guide to mapping your project timelines

A Gantt chart is a horizontal bar chart used to illustrate a project’s schedule and related tasks or events during the project lifecycle. Find out how this type of chart can help you map tasks and keep deliverables on track. Maybe you’ve heard the term Gantt chart used around the workplace or in a project kickoff meeting. The problem is, you’re not quite sure what that is, how it helps with project management, or how to make one.

Understanding and Calculating Your Labor Costs: The Ultimate Step-By-Step Guide

The skill level of your workforce is a primary determinant of labor costs. Highly skilled employees typically command higher wages due to the specialized knowledge or expertise they bring to the job. Conversely, positions requiring less specialized skills may have lower associated labor costs. It’s important to balance the need for skilled labor with the cost implications for your business.

How to create a TV dashboard for Intercom

If you use Intercom to manage your customer service function, then you know how important it is to stay on top of KPIs like First Response time and CSAT. However, because customer support is fast moving, it’s simply not enough to check your key metrics once a week, or even once a day. The best customer service teams are constantly monitoring the customer service data in order to manage their workflow, react to changes, and stay on top of their Service Level Agreements.

The analytics edge: Leveraging data in performance management tools

In the fast-paced world of contemporary business, companies are constantly striving for perfection. To achieve this, the significance of data analytics in performance management has grown. This helps companies streamline their processes and increase their output. In this piece, we will explore the significant influence of data-driven strategies on performance management tools. We will also explain how these strategies facilitate organizational development while streamlining decision-making.

Project management information system (PMIS): What it is and how it works

Project management software comes in a lot of shapes and sizes — and some are nicer than others. If you want to give your project team the tools they need to excel, choosing the right type of software should be your number one objective. One type of software that can help with almost all aspects of project management is a project management information system (PMIS).