Teams | Collaboration | Customer Service | Project Management

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Cracking the productivity myth: Overtime isn't the answer

The idea that working overtime increases productivity has long been taken for granted in today’s hectic workplace. But this very idea is called into question by ground-breaking research from the business-to-business marketplace Expert Market. Their 2023 study, which covered 40 nations, sheds insight on the real relationships between productivity levels and hours spent.

10 top encrypted collaboration tools for secure digital workplaces

Did you know that as per recent estimates, 43% of cyber attacks are aimed at small businesses? As a matter of grave concern, only 14% of SMBs are geared up to counter such an attack that often severely impacts their brand position and prospects of growth. In this scenario, encrypted collaboration tools can help enterprises strive to safeguard their digital workspaces.

Skyrocket Your Efficiency: Your Guide to Unleashing the Power of TeamSupport Tools

In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.

What is stakeholder analysis and why is it important?

Think of your project as an Oscar-nominated movie. You won, and you have to go up and give your big speech. Who do you thank? In project management, those people would be your project stakeholders—people who have a stake in your project and have helped you get there in some way. Project stakeholders can vary from the people doing the work to the people approving the work to the people you’re doing the work for, but they’re all important.

HR managers face a surge in paid leave requests

Human resource managers are facing a significant challenge due to an increasing number of requests for paid vacation. This is a result of changing workplace dynamics and extraordinary global events. According to recent data, HR departments in all sectors are facing a significant increase in the number of employees requesting time off. This has led to HR managers revising their traditional leave policies and practices to adapt to the current situation.

6 Pros of Using On-Premise Help Desk Software [+5 Top Vendors]

When looking for reliable IT Service Management (ITSM) software for your organization, it's crucial to determine whether an on-premise or a cloud-based solution best suits your needs. With technology rapidly evolving, many solutions are shifting exclusively to cloud-based help desk offerings, which are more flexible. However, numerous organizations still require control over their servers and prefer to keep sensitive information within their own installations.

How This Agency Reduced Churn by 50% (with AI's Help) w/ Erik Huberman

Wanna know how a 200-person agency reduced churn by 50% from one year to the next? Even though Hawke Media is one of the most successful marketing agencies in the United States and they’ve scaled to hundreds of millions in annual revenue, their journey hasn’t been without bumps in the road. At the beginning of 2022, they saw client churn on the rise and their CEO, Erik Huberman, knew he had to adjust their strategy to address a new challenge.

Sustainable practices to boost operational efficiency

It’s not enough to save money and use resources wisely in today’s fast-paced business world; operational efficiency also means building businesses that will last. Operational efficiency refers to how well a company can lessen its impact on the environment while still making the most money and getting things done. This two-pronged method not only helps the environment, but it also follows the stricter environmental rules that are becoming the norm and cuts costs.