Navigate quality monitoring software implementation with best practices and strategic insights, ensuring successful adoption and utilization across the organization. Set clear objectives, engage the team, and manage customer service with ease.

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and centre. But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. In the context of Zendesk, ‘tech stack’ refers to a combination of tools and technologies that work together with our products – all geared toward improving a business’s customer experience (CX).

If you're looking to improve communication and collaboration in the workplace, choosing the right corporate intranet is a game-changer. Modern intranet solutions can raise user adoption rates, streamline communication channels, and vastly improve the digital employee experience.

We all know what good marketing looks like. From Nike’s “Just Do It” campaign to Barbie’s 2023 revival, it’s clear when brands make a lasting impression. But what we don’t see is all the chaos behind the scenes. Delays, budget overages, and late nights can pile up before campaigns cross the finish line—cutting into your company’s revenue gains.

What are you assuming right this second? Lots of things! At a minimum: We all make assumptions about the world around us — it’s a part of navigating a complex and sometimes chaotic world. What good would we be in everyday life if we constantly doubted that gravity would hold us down, that electricity would keep working, and so on? We do the same thing in projects: we make certain project assumptions so we can focus on the less certain stuff between those assumptions.

Tracking keywords enables users to stay on top of relevant topics, discussions, and text from incoming webhooks happening across teams and different channels. However, some keywords do not warrant a high-signal “heads up” in the form of triggering a notification sound every time a keyword is mentioned. Starting with Mattermost v9.2 Professional and Enterprise Edition, users can declare keywords and phrases to passively track.

Modern companies generate a mind-boggling amount of data but only use a fraction. It’s estimated that by 2025, we will produce, consume, share, and store over 180 zettabytes of data. That’s 180 trillion gigabytes zooming around the information highway. And yet, 44% of employees can’t find the data they need to do their job. They waste 36% of their day looking for and consolidating information scattered between 4-11 platforms.

A scope management plan outlines the processes involved in executing your project and serves as a guideline to keep the project within specific limits. In this article, we’ll explain what a scope management plan is and how it can assist you in the planning phase. With effective scope management, you can set you and your team up for success. Managing the scope of a project is like driving a car. If you don’t keep your eyes in front of you, the car veers off the road.