Online timekeeping is a great way to record and streamline work activities in your company. People often record their hours using a rudimentary method like paper and spreadsheets. Unfortunately, these are often error-prone, time-consuming, and impractical. In the meantime, the Fair Labor Standards Act (FLSA) requires employers to track worked hours by “nonexempt employees,” who are usually paid by the hour.

Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers. To “wow” customers in 2024, you need forward-thinking service desk software that utilizes the latest technology and best practices.

Big decisions at work can be tough. It’s tempting just to trust your gut. But that might not be best for the team. When you use facts and data to decide, your choice will truly help the business. The numbers don’t lie. Leaning on data takes the guesswork out of deciding. It makes your choice clear and backed up by evidence. So, when faced with an important call, don’t just go with your instinct. Look at the cold, hard facts. Let the data guide you. Your team and company will benefit.

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams. In just a few years time, these forces will radically transform the pivotal connection between customers getting support and the organisations that provide it.

To kick off the year, we’re bringing ‘Triggers and actions’ back into focus and adding Slack into the mix. This goes hand in hand with some smaller work management improvements!

Project management is now essential to organize tasks and stay productive. The need to succeed has led productivity apps to turn ambitious ideas into actionable plans. Therefore, kanban boards take center stage as a central hub for your team to collaborate. But you are probably wondering what a Kanban board is.

What are the two biggest challenges facing your consulting business today? If “finding more clients” or “increasing profitability” were your top two answers, you’re not alone. And if finding (and keeping) clients is key #1 to success, then figuring out how to price your services in a way that’s attractive to them and profitable to you is key #2.

The growing future of work has benefitted employees with the flexibility of remote work. Organizations operating in a distributed environment need to balance its challenges and advantages. A study that shows only 22% of the workforce feels engaged in virtual workplace supports companies’ concerns about how efficient teams are in distributed work. Here, employee time management is in focus which can help boost employee efficiency in future workplaces.

Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.

Introducing new ways to connect partner apps to automate work across your tools with clicks not code.