New research shows that constantly staring at faces up close can be mentally draining. Here are 4 tips for managing a deluge of virtual meetings

April 24, 2020 Remote work isn’t just a growing trend anymore – it has rapidly become a necessity for businesses all over the world. While many are adapting to working from home for the first time, even teams that are already remote are having to adjust their routines and mindset. They are having to deal with a whole new work dynamic that they’ve never tried before.

Businesses are rapidly evolving, particularly in response to the COVID-19 pandemic. If anything, the pandemic has accelerated change, demanding organizations make bigger pivots even faster.

The software-buying process is notoriously stressful and complex, which tends to carry over when buyers become customers, given the challenges many support organizations grapple with. According to Dan Gingiss, author and keynote speaker, customer support experts and practitioners showed marginal improvement in 2019. Since the buying journey is already complex, does the customer journey have to be just as complicated?

Remote working has never been such a hot topic as it is today, with the COVID-19 situation pulling the rug out from under the feet of a lot of companies. And while some have been able to adjust quicker, then most everyone has had to make some changes and overcome challenges. And it’s important to share the difficult lessons with others as well – because sometimes all we need is a reminder that we’re all in this together.

Teamwork has always been at the heart of everything we do here at Miro. We operate a distributed headquarters, with leaders and employees spread across four time zones and five hubs. That’s why we’ve codified “Play as a team to win the world” as one of our core values. We see effective remote collaboration as our competitive advantage.

This blog post is the second part of our three-part series (the first part is here) on building and maintaining strong relationships with customers who prefer live chat. In the first part of our series, we focused on the pre-conversation efforts of setting yourself up for successful chat interactions with customers. For this part, we’ll focus on how the actual chat conversation impacts the customer relationship.