It’s no secret that remote work or telecommuting was gaining popularity in the United States over the past decade. According to one recent study, about 4.3 million people work remotely at least half the time — a number equivalent to about 3.2% of the entire workforce. All told, the number of people who work from home in some capacity has increased by an impressive 140% since 2005 alone — a trend that showed absolutely no signs of slowing down anytime soon.

When you think about your best customer service experience, what comes to mind? Maybe it was the barista who knew your name and just how you like your latte. Or that time you called customer service, and the agent sympathized with you, then went out of their way to fix the issue. An excellent customer experience can change the way you think about a company, and it can create real loyalty.

Time to put away that crystal ball. If anything, 2020 has taught us to embrace a certain level of unpredictability in our lives. And while a global pandemic probably didnʼt enter into most peopleʼs plans, one thing is sure: we will be feeling its impacts for the foreseeable future. No sprint to the finish line here. For support teams, this might feel a little daunting. And why not? Customers are reaching out in record numbers. Your team may still be working from home.

Searching for an alternative to Veriato? Veriato offers products like Cerebral (previously Veriato 360), Vision, Veriato Investigator and Veriato RansomSafe for advanced user behavioral analytics and insider threat prevention. And while they have handy features like Endpoint Control to lock or remotely access compromised computers, Veriato isn’t the best solution out there. Why? It’s highly complicated and better suited to a large organization that handles sensitive data.

Want to learn more about data? There are over 200,000 results when you search for “data books” on Amazon. We’ve separated the wheat from the chaff, and reviewed some of our favorite books that will help improve your data skills.

Leaders from Slack, Wired UK, the Financial Times, HSBC and John Lewis share how their teams are adapting to a radically different working environment

Remote teams are not new. However, they have been in the minority in most industries until recently. But due to the ongoing COVID-19 pandemic, remote working has become the norm for millions of people across the United States and all over the world. This new status quo looks to continue for the foreseeable future. Remote working has its benefits, but also comes with a unique set of challenges. In particular, working from home can be isolating, and people can struggle with productivity.

Let’s get straight to the point - Why did you click open an article that compares Google Meet, Zoom, and Webex Meeting? You, most probably, want to know which one, out of these three, will be the perfect buy for your business. Or perhaps you have questions about their features, pros and cons, and pricing. In this article, we’ll answer the question everyone is asking in the 2020 pandemic - What’s the best online conferencing software to use for both personal and business use?

The takeover of high profile Twitter profiles last month on July 15 made headlines when public figures like former President Barack Obama, Jeff Bezos, and Elon Musk began announcing that they wanted to “give back” to the community. But instead of making a donation to a COVID-related charity or something similar, they were promising that if people would send them Bitcoin, then they would return twice as much as they were given.

The NHSX and National Commercial and Procurement Hub has announced its Clinical Communications Procurement Framework. The initiative is aimed at helping NHS trusts phase out pagers and reduce reliance on email by the end of 2021, by adopting modern communication tools. To be included on the Framework, technologies needed to be able to demonstrate that they save time for individuals and teams, support patient transfers of care, and are scalable across the NHS.