Like any business, we all have different customers with different needs. Some customers have basic issues, while others have highly complex problems that can’t be solved in a single response by even your best agents.

Here are all of the great new integrations for May.

As many know, we’ve been working on a massive UI/UX refresh for Riot.im over the last few months; starting with Riot/Web and aiming to make it radically simpler and more intuitive whilst still exposing the full power of Matrix.

In the business world, catch phrases come and go. Remember when “the net” was a thing? Running to your desk to grab a spreadsheet from “the net” was once a common task, but if you told an intern this right now they’d probably just give you a blank look!

The latest Riot.im has landed on web, desktop, Android and iOS, and the biggest change is support for everybody’s favourite European data protection measures, the General Data Protection Regulation!

Well, it’s finally here. Enforcement of the European Union’s new GDPR directive has officially commenced. User privacy in the internet age is an incredibly important topic that isn’t going away any time soon. At Zendesk, we’re committed to delivering products that are at the forefront of protecting our customers’ and users’ data.

At Geckoboard we’re big fans of removing complexity where it’s not needed, so we were particularly excited last week when our friends at Zendesk launched The Zendesk Suite!

This is the first part in our new mini-series of stories from unsung heroes on the front lines of customer support management, who share what has helped them succeed in their role.

The B2B customer is unique and requires a special kind of support strategy. In addition, the metrics that a company uses to measure success are also unique and very important. Utilizing the wrong data can cause a company to miss what it should catch and prioritize unnecessary actions.