As small businesses grow and acquire new customers and users, their work management needs also grow. For agencies that offer multiple, different services, it’s challenging keeping track of every piece of work and every person that is involved with making it happen. Over the course of a business scaling up, they pick up new tools along the way to address needs as they are identified.

Sales The global customer data platform stretches across organizational boundaries and stays in sync with more than 40 partners and 20 customers in Slack Sales

Break down silos and build up communication among teams. In today’s hyperconnected world of business, it’s hard to believe that silos still exist between departments. Sadly, they do. But with the right B2B (business-to-business) customer support software, it’s easy for support, sales, and product development teams to all have full visibility into the history of the customer, what products they are using, and what communication has occurred throughout the relationship.

Although Element is working with companies around the world, our busiest region is Europe and in particular European governments and public sector organisations. There are multiple reasons, but three of the biggest are: Data ownership, open collaboration and privacy are driving the use of Matrix Element’s messaging and collaboration solution, being based on the open source Matrix project, is decentralised.

Hi everyone, We are incredibly excited to announce that Riot is now Element! In fact we have simplified all our naming: Element is also the name for New Vector (the company behind Riot) while Modular, our flagship Matrix hosting service, has become Element Matrix Services. For those discovering us for the first time: Element is the flagship secure collaboration app for the decentralised Matrix communication network.