For many of us, the way we work has changed since the start of 2020. We’ve had to adapt to the unexpected, embrace remote working, and learn to keep work going even when we’re not all in the same office space. But among all the uncertainty, one thing has become clearer than ever: even when we’re apart, we’re all in this together. And teamwork has never been more important.

In the new normal of remote work, we rely heavily on technology to collaborate more effectively and re-create the connection of being together. Each of the apps we use is like a virtual conference room, providing a digital space to communicate, make decisions, provide feedback to one another, and update each other on the status of projects. But there’s one conference room staple that’s missing from these tools: the whiteboard.

Two years ago, we first shared our vision for the future of work. Fast forward to today, and I’m proud to say we’ve delivered on that roadmap with the launch of Timeline, Portfolios, Workload, Automation, and now, Goals, giving organizations a living system of clarity that connects daily tasks to companywide objectives. And we’re just getting started.

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to capture customer information and respond to requests. This can result in time wasted, missed requests and lost sales—not a great look for a growing business. What’s more, these workarounds and stopgaps simply don’t scale. As your business matures, your technology needs to mature too.

Over the years, the rapid emergence of gig economy platforms have created diverse job opportunities by connecting freelancers with businesses that favour a pay-per-task basis. However, being able to pick up temporary job arrangements has been both boon and bane. In the Asia Pacific, 84% of hiring managers outsource to freelancers.

Here at Mattermost, our team of developers and quality assurance analysts are proud of what we build and work hard to ship a quality product on the 16th of each month. However, maintaining our high bar for quality month over month isn’t without its challenges!

Mattermost Release v5.25 is generally available today. The new Extended Support Release offers many bug fixes for increased stability (see changelog for details) as well as the following new features.

Making the transition to a work from home arrangement has been a heavy lift for a lot of organizations. However, due to various risk factors and regulations, making the sudden shift to working from home has been more complicated for some sectors than others. Industries such as the financial and healthcare sectors, as well as those working for the government, face tighter restrictions on how they are allowed to work remotely.

When you’re looking to hire and build your customer service team, you’re faced with one question: What will you call your employees? Your titles say a lot about your company and explain what you expect your employees to do. So we’ve compiled a comprehensive list of all customer service job titles. To choose the best customer service titles for your company, take a look at this list!