Teams | Collaboration | Customer Service | Project Management

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7 Challenges Virtual Teams Face (And How To Tackle Them)

Struggling to manage your virtual team? There are many advantages to hiring remote workers — but only if you’re prepared enough to overcome the challenges of virtual teams. However, with the sudden COVID-19 outbreak, most teams aren’t prepared to deal with virtual work immediately. This is why we’ve decided to cover the 7 biggest challenges of virtual teams and cover how you can deal with them!

The Majestic Monolith can become The Citadel

The vast majority of web applications should start life as a Majestic Monolith: A single codebase that does everything the application needs to do. This is in contrast to a constellation of services, whether micro or macro, that tries to carve up the application into little islands each doing a piece of the overall work. And the vast majority of web applications will continue to be served well by The Majestic Monolith for their entire lifespan.

Crisis management during COVID-19: How being agile can help save your business

Major crises like our current situation is a real-life test of agility for many of us. As we look around at governments grappling with mitigation and businesses of every size pivoting their strategies, we see all of them dovetail back to this mantra: “Responding to change over following a plan.” While everything may feel hopeless at times, there are also inspiring examples of people and organizations who have shown resourcefulness and resiliency in their responses.

How our remote team ships like clockwork

On the 16th of every month, we release an update to the Mattermost server. The release happens on the same day, every month, without fail. It’s a cadence that our customers have come to rely on, and it helps us deliver new features and updates with drumbeat regularity. Hitting this hard deadline every month while ensuring high-quality releases requires clear processes and organizational discipline. This is a challenge for any team.

Helping your ecommerce team adapt to COVID-19: tips from fellow leaders

Ecommerce teams have to be adaptable at the best of times, but COVID-19 has introduced a whole new set of challenges. You’re probably getting more questions from your customers – and they're expecting faster responses. You might have more orders, but only a few team members on hand to fulfil them. You may also be rethinking your website's messaging so it's timely yet empathetic.

Stepping through the OneDesk Quick-Setup Wizard

In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these options are non-critical and only need to be tweaked along the way, as you decide you want to change the way some things work. Out-of-the-box, OneDesk is almost ready to go to work for you, but you do need to take a few actions and provide a bit of information to get fully configured.