Teams | Collaboration | Customer Service | Project Management

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Leapmax

Top 10 Ways to Improve Operational Efficiency in Your Call Center

Aug 16, 2024 By Leapmax In Leapmax
In the current dynamic corporate landscape, contact centers are critical in providing outstanding customer support while efficiently controlling expenses. Call center operations must be optimized now more than ever due to rising consumer expectations and the complexity of offerings. Performance enhancement alone is insufficient to improve contact center operating efficiency; a more efficient, productive atmosphere that benefits customers and improves agent efficiency is also needed.
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troop messenger

Effective Ways to Improve Workflow Efficiency in Legal Departments

Aug 16, 2024 By Archana Dasa In Troop Messenger
Legal departments are being increasingly recognized as an integral part of companies and organizations all over the world. In 2015, data showed that 61 percent of companies have at least one person handling legal operations. However, over the years, the average size of organizational legal teams has increased, and a recent survey of more than 420 legal departments found that the median number of team members is six.
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Interactive Polling with Miro: Engage Your Audience Instantly

Aug 16, 2024 By Miro In Miro
Transform your workshops, team events, and presentations with the interactive Polling Widget! In this video, learn how to embed polls directly onto your Miro boards, craft engaging questions, and add response options effortlessly. See how to activate your poll, collect real-time answers from participants, and share the final results for dynamic and engaging discussions. Perfect for creating memorable moments and gathering instant feedback, this feature is a must-have for any collaborative session.
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geckoboard

How to Create a TV Dashboard for HubSpot?

Aug 16, 2024 By Dale Pearson In Geckoboard
HubSpot is one of the most popular CRM tools on the planet – especially for small and medium-sized businesses who are trying to scale. One of the benefits of HubSpot is the amount of useful sales data it generates. So, it may have occurred to you that if you can make this data more visible or accessible, it will keep your team focused and motivated. A TV dashboard or wallboard can have a powerful effect on a sales team.
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asana

How to give (and take) constructive criticism

Aug 16, 2024 By Julia Martins In Asana
Criticism, though often difficult to accept, is key for personal and professional growth. Constructive criticism is feedback that is specific, actionable, and focused on improvement rather than personal attacks. What if we told you you’re not perfect? Obviously, you know that already—but it still kind of stings. Criticism of any kind can be hard to swallow, especially when it comes to something you spent time and energy on. Inherently, we all want to do a good job.
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Vivantio

What is Incident Management and How Do Incident Management Systems Work?

Aug 15, 2024 By Vivantio In Vivantio
Disruptions in an IT landscape are inevitable. Whether it’s a system crash, a cybersecurity breach, or a service outage, the ability to respond swiftly and effectively is critical. This is where incident management comes into play—a structured approach to restoring normal service operations as quickly as possible while minimizing the impact on business operations.
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InvGate

SDI: The 5 Service Desk Certifications Levels

Aug 15, 2024 By Ignacio Graglia In InvGate
In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.
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How To Convert documents to PDF format in M-Files

Aug 15, 2024 By M-Files In M-Files
Files of the object can be automatically converted into PDF form on the server when the object changes state. Conversion to PDF on the server can be done for files in such source formats as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Visio, as well as RTF and OpenOffice files. When converting to PDF, M-Files updates the M-Files property fields, if any, in Microsoft Word and Microsoft Excel documents by using the current metadata of the object.
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