With how fast industries move, technologies advance, and current events shift, organizational change is now a normal part of doing business. But change is rarely easy. And the bigger and more complex a business is, the more challenging it is to implement change effectively. Yet the ability to incorporate necessary changes into how you do business plays a direct role in long-term success.
Customer service is not as easy as you think it to be. Since customer service represents the face of your company to customers, your support team should be very careful when handling customers and customer issues. One wrong move and it can bring down the reputation of your company. Whether you’re considering a career in customer support or you are looking to hire a customer service representative, here is what you need to know.
On Monday, March 16, 2020, I had the privilege to (virtually) join Shota Gvinepadze and his students at the Free University of Tbilisi and speak about “Advanced Git @ Mattermost” for a portion of their class time. The following are my speaking notes from the session, slightly modified from the original slides for this format. Keep in mind that the command line examples are illustrative of my workflow, and not meant to be run in isolation.
Ryan Ogilvie is an expert in the IT service management space. Ryan has been working in the industry since 2006 and has been recognised by HDI as a top 25 thought leader. With a passion for sharing knowledge, he aims to help businesses leverage service management best practices. The opportunity arose for Ryan to independently review HaloITSM and knowing his expertise, we were excited to see his thoughts. Now available, we have published Ryan’s review below.
Thinking of building a remote startup? Planning to switch your startup business to work remotely? Adopting a remote work setup can be a big dilemma for startups. On the one hand, you know about the many benefits of going remote. But on the other, you might be afraid that things won’t operate as smoothly than if your entire company worked together under one roof. Fortunately, this dilemma is more common for startup founders than you might think.
Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if you’ve never used Zoom before, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly.
The final part in our three-part series on changing support software is all about the tactical aspects. In Part 1 and Part 2, we discussed how to identify if your company needs to switch and how to choose the right solution if you do. Now, it’s time to get into actually making the switch happen so you can enable a support team with happy agents that serve happy customers--complete with rainbows and unicorns!
Here are the new features and enhancements for the May 2020 Release of OneDesk. This release was rolled out on May 12, 2020.
The need for better and more specialized systems has been the major call for the fast-paced evolution of technology over the years. Newer hardware and software systems are constantly introduced. Hence, it is always a matter of time before older special-purpose systems are outdated and deprived of resources for support and maintenance.
In recent weeks, circumstances around the Covid-19 crisis have meant that companies have had to pivot quickly to remote working. The trouble is, many organizations didn’t have a plan in place for this change. It’s understandable that they’d want to turn to market-ready, widely available tools to collaborate quickly from anywhere, however, there’s a real danger of cobbling together your business collaboration stack using consumer-grade tools.
