Monitoring your remote workforce with agent performance monitoring tools is the new normal. Here’s how you can put the tools to your good use. In this age of ‘work from home culture’, it is becoming increasingly difficult for companies to monitor the productivity of their employees. Agents working from home for prolonged periods are losing motivation and the quality of their work is deteriorating. Organizations find it hard to provide quality client support to their customers.

Managing a remote team's communication requires a bit more effort than if everyone were in the same office. You need to be deliberate about creating a communication strategy, ensuring everyone is on the same page with the office chat app, and making sure everyone feels comfortable sharing information. There are a few key things you can do to make sure your remote team's communication is secure.

With the right software, you can optimize key workflows with data insights.

Hiring top-tier freelance talent can help you scale your agency quickly, so it’s no surprise the freelance market is booming. But hiring freelancers is so much more than assigning deadlines and expecting results. Freelance project management can be time-consuming and complicated, not to mention risky. If you want your freelancers to deliver consistent work that exceeds your clients’ expectations, you need to put your freelancer project management process under the microscope.

We’ve shared stories about Scoro’s company culture, given tips on recruiting world-class talent, and explained how we use Scoro to manage daily work. Today you can read about how to upgrade your application form and increase your chances of landing an interview. Have you ever been in a situation where you find a job description and understand that it is exactly what you have been looking for?

Project management is hard. Even if you arm yourself with the best team and the best resources, unexpected issues may arise creating delays or other bottlenecks. In fact, according to a 2021 report, the role of project managers is so stressful that 37% of them have considered leaving their jobs. The good news is that, over the decades, the industry has developed frameworks to consistently deliver projects without exceeding the resources or missing the deadlines.

Open source software has been used in various industries across world regions for its specific advantages. More and more open source projects are being used as viable alternatives to expensive proprietary software. In highly regulated industries such as healthcare, data privacy regulations and complex IT environments may pose a challenge to keep up with the latest technology developments. That’s why many organizations turn to open source healthcare software.