Recently, we discussed how change management became change enablement with a new version of ITIL, and what that meant for its application. But did you know that ITIL itself also went through a bit of a change? It's a little more subtle, and if you look at its current usage you might not even realize that a change even happened, but it represents a conceptual shift that might mean big things for its guidelines moving forward.
We have some exciting new updates for you this month! See the latest features released in Teamwork throughout February such as a sneak peek into a brand new look coming to Teamwork, a Google Sheets Integration, and our new Desk Mobile App!
Trust Impact is a UK-based consultancy that helps link impact to the purpose for its range of charity and social impact clients.
We all know the story. The "knowledge hero," the one Subject Matter Expert on the team, whose expertise everyone relies on. This sounds good in theory but of course reliance on one single point of authority creates problems. What happens if that person is sick or on annual leave? What you really want is for all team members to share their knowledge and expertise. Enter the knowledge management practice.
The digitalization of information is an advancement in technology that can significantly benefit small to medium businesses. Automation equips businesses and employees to streamline processes and save time while improving sales and efficiency. Automation is also excellent for the modern approach to doing business — remotely. Remote workers and sales are more effective when automation helps processes along and makes everything easier.
When you want to find out how your customers feel about your brand, metrics such as customer satisfaction score, customer effort score, and net promoter score are indicators that always come to mind. But, have you considered measuring customer value? Customer value is a metric that holds the answer to understanding the value your customers derive from your business and, therefore, their likelihood of being your long-term customer.
Over the past several years, Microsoft Teams has burst onto the scene as a powerful (and powerfully integrated) collaboration platform within Microsoft 365. Companies already paying for Office 365 or Microsoft 365 gain access to the app for no additional cost, and it’s exceptionally well integrated with the rest of the Microsoft 365 suite.
