Teams | Collaboration | Customer Service | Project Management

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Dev Sneak Peek: Custom categories, drag-and-drop, unread channel filtering & more

Mattermost now gives users flexibility to organize channels and direct messages into custom, collapsible sidebar categories. Users gain full personalization of their sidebar to improve productivity, reduce clutter, and focus on what matters. Today, we’re excited to share a preview of some of the experimental sidebar features that the Mattermost team has been working on.

Tehnopol Science and Business Park Accelerates Growth with Scoro

Tehnopol Science and Business Park is the largest research campus and business incubator in the Baltics, as well as home to well-respected tech companies such as Cybernetica, Starship Technologies and Skype. Its mission is to empower start-ups and SMEs to accelerate their growth and Tehnopol has always used multiple digital solutions to achieve this. However, in 2019 Tehnopol began to outgrow its existing toolset.

November Update: Better Pipeline And Purchases

In this update, we’re introducing a couple of handy ways of reducing manual work in your sales process. Keep your sales pipeline moving with new options to track opportunities by sales stages. After closing, easily compile multiple purchase documents of the quoted third-party services with minimal effort. Take a closer look.

Part 2: How Customer Support Drives and Grows Recurring Revenues

“To retain the customers you have, you must help them achieve the outcomes they need.” This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance. Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue.

Rocket.Chat 3.8: new features, improvements and more!

Another month, another release! To be released soon, Rocket.Chat 3.8 counts on a lot of new features and improvements. So if you don’t like spoilers, don’t keep on reading! We listed our new features and improvements on our upcoming release below. Make sure you check it out and know what to expect!

Task Management: Learn how to manage your tasks with a time tracker

Take a quick look inside of the TrackingTime task management. Learn how to organize your team’s work, improve communication, teamwork, and leadership. TrackingTime's task management is really useful, you'll be able to assign tasks, delegate responsibilities, set due dates, monitor the progress of your projects, and mark which task is billable or non-billable. Organize work in a way that’s best for your team! Classify your activities as you need, sort out your projects and tasks, share tasks, and collaborate with your team.

HaloITSM Chatbot

Enhance your HaloITSM experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For HaloITSM users and companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered conversational ai chatbot with workflow automation, to enable 24/7 AI based self-service for your employee support.  In this video, you can learn about:-

Zoho Desk Chatbot

Enhance your Zoho Desk experience with Chatbot on Slack or Microsoft Teams and workflow automation, from Workativ. For Zoho Desk users and companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered conversational ai chatbot with workflow automation, to enable 24/7 AI based self-service for your employee support.  In this video, you can learn about:-

How to Manage Remote Teams for Ultimate Productivity in 2020

It seems from all of the new trends in 2020, such as ordering your groceries through Instacart or your dinner on UberEats, that managing remote teams that work from home is most likely a trend that will become more mainstream, if not the new norm. According to the Boston Globe 20% of the United States population worked from home prior to Covid 19 and that number has tripled as the pandemic continues.