Managing employee attendance is a critical aspect of maintaining productivity and ensuring smooth operations in any organization. Frequent or unexplained absences can disrupt workflows, strain resources, and affect team morale. To address these challenges, many companies implement an attendance point system—a structured approach to tracking and managing employee absences.

In Service Management, there's a vast amount of knowledge at play—some of it is documented and formalized, and some of it is not. Implicit knowledge may not be as straightforward to manage as explicit knowledge, which is easy to capture and share through manuals or databases. What happens with this knowledge that isn’t so easily put into words?

Remote work has stepped into the global work culture in the past decade. But it has become prominent during COVID-19. In those days, there was no choice but to go fully remote. This adoption of remote work has opened new scopes and opportunities. For that reason, organizations are shaping their working model as per their preferences. It raises the comparison between remote work and office work. Also, a pressing question is: Are remote workers more productive than their office-based counterparts?

Workforce productivity is the height of success for any organization. It refers to the efficiency of employees performing their tasks to generate desired outputs within a specific timeframe. The higher the productivity, the more work is completed, improving organizational performance and profitability.

In an era where market expansion can make or break a business, the success of new site openings is vital for growth. Whether you're steering the launch of a new healthcare facility or managing multiple retail branch openings, the complexities involved in these initiatives are a shared challenge.

From PCI DSS to HIPAA, call centers operate under several laws that help protect sensitive data captured during customer interactions. Call center compliance refers to the systematic process of abiding by these laws and regulations during daily operations. However, adhering to these laws can be challenging without the right knowledge and strategy. In this article, we’ll share five common call center compliance regulations and five smart tips to improve compliance at your center.

In today’s digital age, employee monitoring software is increasingly being used by companies to track productivity, ensure compliance, and safeguard against security threats. While these tools can offer significant benefits to employers, they often raise concerns about privacy among employees. Understanding how to detect the presence of monitoring software on your devices is essential for safeguarding your privacy and ensuring that your work environment respects your rights.