The integration of artificial intelligence in the service desk has become a game-changer, revolutionizing the way organizations handle customer support and IT Service Management (ITSM). In this sense, AI service desk solutions offer a range of benefits, from improved efficiency and cost savings to enhanced customer satisfaction. So, to help you harness the power of AI in your service desk, in this article we'll discuss practical ideas and strategies to implement the technology effectively.

Employees are not merely the people working in the organization, but employees are the organization. Assume your brand has a great product and even great marketing, but would you be able to meet the demands without any lending hand? Even if you make the sale, would you have people deliver it physically or virtually? Even if you provide it, would you have someone to follow up and take care of after-sale customer service?

Jack Welch wasn’t a banker. So what can Jack Welch — as successful as he was at GE — teach us about project management in banking? Plenty. Project management in banking has its fair share of complexities and challenges other industries don’t share — and we’ll get into those in this post. But even though the specifics can vary quite a bit, the core or soul of good project management is built on the same principles no matter the industry or context.

Meet Kymera Systems – a company based in Alberta, Canada, specializing in a wide range of custom software development for industrial applications. Their solutions range from easy-to-understand products like billing systems to far more intricate things like custom communication between assembly lines, ERPs, and robots. When it comes to collecting payments for their projects, Kymera has been using Stripe for over four years.

The secret to good meetings? Knowing when you actually need one.

Finding the right agency time tracking tool is crucial for maintaining productivity and profitability. But, with so many options available, it can be a bit overwhelming to evaluate what tool fits your agency’s specific tracking and reporting needs. So, in this guide, we’ll explore some of the best time tracking tools for digital, marketing, creative, and media agencies.

Discover the transformative impact of Insightful on BPO operations. Explore AI integration, PC monitoring software, and key trends reshaping the industry. Learn about cloud adoption, remote work expansion, and sustainability initiatives, and how Insightful empowers BPOs.