Teams | Collaboration | Customer Service | Project Management

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The effective guide to project management in banking: Best practices and tools

Jack Welch wasn’t a banker. So what can Jack Welch — as successful as he was at GE — teach us about project management in banking? Plenty. Project management in banking has its fair share of complexities and challenges other industries don’t share — and we’ll get into those in this post. But even though the specifics can vary quite a bit, the core or soul of good project management is built on the same principles no matter the industry or context.

Introducing the Teamwork.com AI assistant, a new way to work smarter

You’ve got a new team member! They’re a hard worker who doesn’t mind doing repetitive grunt work, a great sounding board for ideas, a brainstorm buddy, a lightning-fast writer of blogs and social posts, and a smart editor. And they’re an AI. That's right, the Teamwork.com AI assistant is here to help you do better, more creative work for your clients at the press of a button. Fewer redundancies, less manual labor, higher quality writing.

7 Best Slack Apps for Customer Service Teams in 2024

For remote customer service teams, Slack is your virtual office environment. It’s your meeting room, your noticeboard, and the one space you can count on everyone checking on a regular basis. So if you lead a customer support team who uses Slack, you may be interested in the best Slack apps and integrations that will help you work more effectively and boost productivity. In this article, we round up our favorite Slack applications for support teams in 2024.

Financial wellness is key to unlocking employee productivity in 2024

In the constantly changing labor environment of 2024, under persistent economic uncertainty, a revolutionary change is beginning to emerge. Companies are reassessing conventional incentive schemes because they understand that increasing employee engagement and productivity requires more than just pay raises and bonuses.

Why workplace health benefits fail to boost employee happiness

Businesses spend more on various mental health benefits to create happier, healthier work environments. Enhancing employee well-being through virtual therapy sessions and mindfulness training aims to improve their sense of purpose and productivity. With one noteworthy exception, a new UK study indicates that the impact of these therapies may not be as great as anticipated. Let’s examine the results and consider how we may actually improve workplace well-being.

Beat thrash for good: 4 organizational planning challenges and their solutions

Mobilizing an entire organization is hard. Processes often involve many stakeholders and workflows, while teams work in isolation with their own tools and collaboration methods. As a result, trying to execute your business plan can feel like turning a massive tanker ship—slow, clunky, and inefficient. But it doesn’t have to be that way. We’ve taken a deep dive into four common organizational planning challenges so you can arm yourself with the right solutions for each one.

Agile vs. Scrum vs. Kanban: Which One To Use? And When

Agile vs. Scrum vs. Kanban is the most spoken about in the inner circle of project managers. However, these three are not entirely the same, nor are they completely different. All three concepts are handy for project managers, but how are they different from each other exactly? Let’s take a closer look at Agile, Scrum, and Kanban—uncovering how these tools optimize group performance and enhance project results.

80% of women think hybrid work has provided greater job opportunities

A groundbreaking Ensono poll has highlighted a significant change in the IT sector’s work culture. The poll shows how hybrid work models are creating more inclusive and fair opportunities for women. The poll, which involved 1,500 full-time female professionals from several countries, including India, reveals the significant impact that flexible work arrangements may have in the technology industry. Let’s examine the results and consider the implications for women in technology going forward.