If you’re a Customer Support Manager using Aircall and Zendesk together, the chances are you need to regularly access data from both platforms. You need call metrics and ticketing metrics to monitor the performance of your team and manage workflows. But also, and probably most importantly, you need your team to see this data. Sharing individual performance motivates them and helps to encourage friendly competition. So can you access both in one place?

For Jana Beiswenger, Head of Business Program Management at Asana, work intake is hugely cross-functional. Her team focuses on business transformation—in other words, making Asana a more effective organization. To do that she needs to align teams around the right strategic programs and ensure Asana has enough resources to achieve business-critical goals. “My role is about creating the right focus holistically so we can execute as a team.

If you’re a manager using Aircall to power your call center operation, you’ll be no stranger to data. Between Aircall’s own live view of the queue, call Analytics and Analytics+ , there are a whole host of ways to analyse the performance of your sales or support team natively in Aircall. But chances are Aircall data isn't the only data you might need to monitor day-to-day.

Careful planning and organization are the not-so-secret sauces behind any successful project. To avoid chaos, confusion, and rework, you need to know what’s happening, who’s doing it, and when it needs to be done. But to plan a winning project, it’s not enough to know the what, who, and when. You also need to understand the how. That’s where your project workflow comes into play.

Generative AI has emerged as a significant player in an era of rapidly evolving technology, offering unheard-of increases in productivity across a wide range of industries. However, there are hazards associated with this innovation, especially with “Shadow AI,” when employees utilize ChatGPT and other generative AI technologies in ways that can violate business data security laws.

The effects of the shift toward remote and hybrid work arrangements are being felt well outside the walls of office buildings. The Federal Reserve Bank of Kansas City conducted a thorough investigation to shed light on these changing dynamics. The analysis reveals that enterprises that historically thrived on the hustle and bustle of office life may face unforeseen obstacles in the future of employment.

How much time do emails take from your day? Whether you realize it or not, the answer is probably a lot. According to statistics, the average worker spends approximately 2.6 hours daily on email creation and management. That’s around 28% of each workday! Now, imagine if there was a way to drastically reduce this time. This is where email productivity apps come into play. With the right tools, you can enjoy faster, more efficient, and less stressful email management activities.