Teams | Collaboration | Customer Service | Project Management

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InvGate

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Feb 28, 2024 By Celeste Mottesi In InvGate
Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. You can now use the Ticket Summarization feature on InvGate Service Desk to speed this up! Using generative AI, this feature can create a brief ticket summary with the incident’s main activity.
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insightful

Navigating Fragmented Work with Employee Monitoring Software

Feb 27, 2024 By Dora Ordanić In Insightful
Discover how software for monitoring employees combats the challenges of fragmented work. Boost productivity, prioritize focus, and nurture a supportive work environment effectively. Track data and gain valuable insights on burnout workers with the help of worker monitoring.
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miro

What's New: What we launched in February 2024

Feb 27, 2024 By Stephanie Dilley In Miro
This month we’re excited to announce a variety of releases that will accelerate your work in Miro. Say goodbye to manually styling your content — to complement last month’s Brand Center release, you can apply brand styles to diagramming shapes, too. If you’re a fan of Talktrack, be sure to check out new Talktrack reactions, which let viewers provide instant feedback to a recording with emojis.
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element

Meet Element R: our new unified crypto implementation

Feb 27, 2024 By Archie W In Element
We’ve created a common cryptographic library implementation in Rust - codenamed Element R - for all our Element clients. With the latest release of Element Web and Desktop, the new implementation is now deployed across all of our mobile and desktop apps (iOS, Android, Windows, MacOS, Linux and Web) and means we can now start to realise its full potential.
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time doctor

Integrating employee well-being into performance management

Feb 27, 2024 By Time Doctor In Time Doctor
The traditional methods for handling success in today’s hectic work environment are evolving quickly. Only focusing on financial performance and output measures is no longer acceptable. This is no longer considered sufficient. Companies are now aware that the degree of happiness and health of their employees has a direct correlation with their ability to do their responsibilities effectively because of this correlation.
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nifty

Top 12 Goal Tracking Apps in 2024

Feb 27, 2024 By Shiv Kapoor In Nifty
Tracking productivity is nearly impossible without the right approach to goal setting. This is where goal tracking apps can help you get to the finish line faster. You can choose from among the best goal tracking apps listed in this guide to set personal milestones, push the envelope, or climb the corporate ladder. Take a look at these 12 best free goal-tracking apps and see which one fits the bill as per your needs.
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time doctor

Future of Work survey show differing priorities between younger and older workers

Feb 27, 2024 By Time Doctor In Time Doctor
Employers and employees alike must grasp the dynamics of the future of work in light of the quickly evolving employment landscape. These dynamics are illuminated by a ground-breaking survey carried out by Reeracoen, a pioneer in Singaporean HR services, in association with Rakuten Insight Global. The survey provides priceless insights into the attitudes of Singapore’s workforce with regard to automation, artificial intelligence (AI), remote work, and the gig economy.
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