Teams | Collaboration | Customer Service | Project Management

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Everyone's Talking About Toggle Tax: Here's Why

I first started talking about toggle tax when I started working with Mio in 2018. It didn’t have a name back then but we recognized that switching between apps all day had a detrimental effect on both our brains and our pockets. It was obvious that, when enterprises have multiple messaging apps, the time spent navigating from one app to another was causing a disconnect between employees and taking at least a few seconds to get to where they desired.

12 Different Ways to Empower your Team and Grow your Business

Gone are the days when managers had to be the sole decision-makers, and their employees followed without question. Today, organizations are opting to take a more collaborative approach by empowering their employees to participate in decision-making. Empowering your employees has many benefits, including better collaboration, increased engagement, and high productivity. It also lets you focus on other important tasks to grow your business without micromanaging everything.

6 virtual assistant trends to look out for in 2023

Hiring virtual assistants is one of the quickest ways to scale your business. From accounting to digital marketing, they can handle a wide variety of tasks. It allows you to focus on urgent business matters and longer-term strategies. This will let you handle the growing workload without getting burnt out. That’s why you need to keep tabs on the latest trends in the virtual assistant industry.

Top 10 call center screen monitoring tools

Call centers play an essential role in customer service. They not only help you manage customer call volume but also simplify various business processes. However, with customer demands constantly changing, it’s vital to ensure that your agents deliver a great customer experience. And including screen monitoring in your call center workflows help you do just that. In this article, we’ll cover what call center screen monitoring is and the benefits it provides.

A comprehensive guide to remote project management

Project management is a broad discipline filled with countless details and touching every corner of a project. Keeping on top of all those details, tasks, and people can feel overwhelming even in ideal circumstances! As more and more teams have gone remote these days, many project managers are experiencing a new layer of complexity as they delve into a new type of project management: remote project management.

Why a purpose-built custom intranet improves employee experience

Does your intranet have everything but the kitchen sink? There’s usually lots of extra baggage weighing down many internal communications (IC) teams and their intranets, complicating processes and making relevant information impossible to find. A purpose-built, custom intranet streamlines these processes by deconstructing exhaustive platforms, leaving behind only what’s essential for employees to flourish. And it all starts with identifying needs.

Know Everything About Holiday Entitlement and Holiday Pay Policy

We all know that holidays are an integral part of life. Enjoying life outside work is vital for your well-being and keeps you mentally and physically healthy. All employees have a right to get paid holidays irrespective of their employment type. This contains part-time, zero-hour, temporary, and full-time contracts. The way HRs implement holiday entitlement in each case may vary from company to company. However, they must adhere to the legal guidelines defined by the government.

The Triple Squeeze & The VoC : CX Trend Overview

High inflation, talent scarcity, and supply chain challenges are all merging together to create what we refer to as “the triple squeeze.” In short, it’s a tough market out there, and CFOs are feeling the pressure – as per Gartner, 47% find it difficult to find and hire enterprise talent, 50% still see a significant wave of workforce resignations, while 48% believe that supply chain volatility and shortages will last beyond 2022.

What is Productivity Management in the Workplace & its Importance?

In this fast-moving digital world, productivity management in the workplace plays a vital role in the success of any business as it holds an essential measure. Therefore, improving productivity has been a challenge faced by companies globally.