"Bossware" boosts productivity - but it comes at a cost
Worker surveillance software isn’t just an invasion of privacy – it’s demoralizing.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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Basecamp 4 NEW Feature - Don't Forget!
Do you ever forget to read, review or respond to something? Basecamp can help! Check out one of our newest features in Basecamp 4, don't forget!
A Primer on Different Work Models for the Modern Workplace
The 9-5 workweek no longer needs to be the norm. Remote working has opened the floodgates and now there are various viable work models to consider.
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5 Service Desk Management Tools For Enterprise Teams
The best service desk management tools for enterprise teams bring much-needed clarity and order to the process of delivering support. By automating tasks, ticketing systems make it easier to keep track of customer requests and issues. As enterprise teams strive to deliver ever-higher levels of customer support, they require access to powerful workflow automation tools. Our favorite is StartingPoint. Sure we're a little biased, but this workforce management solution is a game-changer for ambitious enterprise teams that want to centralize their operations and provide an amazing customer experience. StartingPoint consolidates all of your customer information, conversations, and files in one place to streamline your workflows.
How To Write an Inspiring Customer Service Vision Statement
What provides meaning to professional life? Is it a fulfilling purpose, honest pay, moral alignment, or simply having friends among colleagues? All sorts of things, and any combination thereof, deliver meaning and purpose to people's professional lives. Vision statements encapsulate these motivations in (hopefully) tidy declarations, and these derive from the values that people saturate them with.
The Top 5 Qualities of Great Team Members
If you want a highly productive team, you need to assemble a group of individuals with the qualities to thrive. The five qualities outlined in this guide can help you identify the top performers in a sea of talent.
Chatbot and Live Chat - Tech Talk with Excalibur Data Systems
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Discussing Decisions! A Basecamp pricing experiment
A raw, unedited conversation between two 37signals' two co-founders, Jason Fried and David Heinemeier Hansson, about a recent decision they made on trying a new pricing model for Basecamp 4. They discuss the decision to try a new pricing model, some of the reasons behind the decision, the tradeoffs inherent in making a decision like this, how it only applies to new customers rather than existing customers, the value of timeboxing experiments, and a variety of other topics.
What is the new Slack Platform?
The next generation Slack Platform is packed with a ton of amazing features. In this video we’ll get a quick overview of what the new Slack Platform has to offer, and how these new features work together in a way that makes it faster and easier to build solutions that simplify your working life.
7 Useful Tips to Create an Ideal Work Environment
Our environment has an impact on us mentally and physically. We can also say that this has major implications for our productive and creative days. The majority of us may work in environments that might sacrifice comfort, function, and livability — but without these aspects, it’s difficult to focus and invest your energy. The more comfortable and positive the surrounding vibe is, the more creative and efficient you will be.