From booking rep appointments to even boosting your ecommerce conversion rate, sales calls can massively impact the success of your business, which is why it’s so important to know how to measure sales productivity by the success of your calls. When the discussion of sales calls comes up, many people instantly think of cold calling (phoning prospective customers before they express any kind of interest in your product or service).

Conducting an impactful customer service performance review sets the stage not just for the evaluation and growth of your team members but can also identify larger trends within your support strategy. However, many pieces make up an individual’s customer support career development, and it can get difficult to track them regularly. You’ve got performance metrics to pay attention to, career growth, and paths of interest for your customer service representatives.

Are you meeting, exceeding, or falling short of your stakeholders’ expectations? Because how you manage relationships between colleagues and collaborators matters. And your approach to stakeholder management does too. It’s no surprise that manager engagement drops as your team size and workload increase. If you’re juggling multiple projects, the struggle gets amplified. Meanwhile, the rise of remote work and cross-team collaboration forces teams to move and make decisions ASAP.

Stressful environments at work can decrease employee productivity, which means less revenue at the end of the month. Stress can be incredibly draining, especially at work, where you may be subjected to long hours, tight deadlines, and difficult co-workers. The workplace can be stressful, with tight deadlines, unrealistic expectations, and continuous work.